customer service in schools: 33

Of all the findings from K12 Insight’s new national State of K-12 Customer Experience Report, one thing in particular stands out to me. While a vas...

When it comes to creating a positive customer experience, you need to stay ahead of the game. That means making it easy for your community to reach...

As back-to-school quickly approaches, the excitement for a new school year is growing.  Soon, we’ll be met with the hum of school buses in the morn...

A better school experience for everyone relies on building strong, trusting relationships.  But, often times, trust feels unattainable in its ambig...

“For many, trust is intangible, ethereal, unquantifiable. If it remains that way, then people don’t know how to get their arms around it or how to ...

“Every child. Every chance. Every day.” That’s the focus the School District of Osceola County, Fla. adopted this school year to ensure every stude...

Meet rising expectations and transform your school customer service with expert-led professional development.

Dr. Shelby McIntosh “I hate to claim that there’s one silver bullet that solves all of a school’s problems, but if there ever was one, I’m starting...

The end of the school year means different things to different people. For students, it’s often a time to review and, hopefully, to relax. Teachers...

You don’t get a second chance at a first impression. But that doesn’t mean great customer service should stop after your first meeting with a comm...