customer experience: 14

The journey to delivering superior customer service in your district is one of continuous improvement. Implementing software, tracking metrics, and...

How to develop your district’s customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensiv...

Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...

Building a culture of customer service in your district is key to increasing parent satisfaction and keeping families enrolled. Here are four quest...

Reduce your email inbox and divert easy-to-answer repeat questions by launching an always-on chatbot.

A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed – and not ...

What does "superior customer service" mean? And how can school districts ensure they're delivering it every day? Our National Reports on Customer S...

There is no single definition of school success. Though our minds tend to conjure an iconic image. You know the one—engaged student sitting attenti...

I’ve been around enough K-12 schools as an educator and researcher to get a sense of what school leaders worry about most. There are the day-to-day...

The Let’s Talk community engagement platform is transforming the K-12 customer experience