Customer Service: 41

You can't improve what you don't measure. But if you really want to know how your district is performing on customer service, you need to compare m...

Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...

As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service. The phrase cu...

A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed – and not ...

New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’ The list of challenges related to C...

What does "superior customer service" mean? And how can school districts ensure they're delivering it every day? Our National Reports on Customer S...

I’ve been around enough K-12 schools as an educator and researcher to get a sense of what school leaders worry about most. There are the day-to-day...

The Let’s Talk community engagement platform is transforming the K-12 customer experience

Meet rising expectations and transform your school customer service with expert-led professional development.

For many school leaders, it should come as no surprise: competition has come to K-12 schools. The expansion of choice-friendly state and federal p...