Customer Service: 43

The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...

We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...

How to develop your district’s customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensiv...

The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...

Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...

Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...

Building a culture of customer service in your district is key to increasing parent satisfaction and keeping families enrolled. Here are four quest...

Seemingly unrelated issues in your district are likely connected by one common thread: poor customer service. Here’s exactly how to fix it in your ...

Find out how elevating customer service will improve school climate and advance student outcomes (plus more).

K12 Insight’s latest report explores the connection between parent satisfaction, communication quality, and student attrition using Net Promoter Sc...