Customer Experience: 88
Essential KPIs for Schools: 5 Must-Have Customer Service Metrics
Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...
Caring for Schools: Bridging the Gap Between Intent and Perception
People don’t care what you know until they know that you care. That might sound like just a cute bumper sticker about life, but the sentiment is j...
COVID's Impact on Schools: 3 Transformations and How to Respond
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed – and not ...
Boost Your Team’s Customer Service Abilities
Maya Angelou put it best when she said, “…people will forget what you said, people will forget what you did, but people will never forget how...
To survey or not to survey? That shouldn’t be the question.
There are a lot of opinions out there about administering surveys during COVID-19. Some say don’t bother. Others say survey more. While I can’t ...
Let’s Talk! Assistant Launch: Introducing a K-12 District-Focused Chatbot
If there’s one thing families and school district employees don’t have enough of this year, it’s time. Parents, students, teachers, and others have...
Prevent Long School Board Meetings with Simple Solutions
As the beginning of another—but vastly different—school year draws nearer, I’m hearing more and more about lengthy school board meetings. Some repo...
Deep-Listening Initiatives: Confronting Racism and Inequality in Education
The events and protests of the past several weeks have shone a much-needed light on the racial inequities still inherent in many of America’s most ...
Education Customer Service: Streamlining Services to Improve K-12 Experiences in School Operations
When it comes to determining the success of a school, we tend to focus our attention on the classroom — and rightly so. That’s why teachers and pri...
Missing Elements in PD: Top Stories of 2019
Our number 1 story of 2019 highlights a key element missing from most K-12 professional development: a focus on customer experience. “Practice make...