Customer Experience: 88

We explore a survey design framework that seeks to clarify the complex nature of human responses to surveys.

4 practical strategies for driving staff productivity amid an influx of inbound communications

Gain a better understanding of your school community’s perspectives, experiences and needs with qualitative research — and three ways to do so.

In order to help people understand the equity of their districts and to make informed decisions about their investments, we are launching an invest...

This law explains the importance of customer service and the obligations of companies involved in the provision of customer service.

There is much more than new classroom supplies in the new school year. Here are 4 key surveys school leaders need to consider this school year.

School surveys, general wisdom, and research have all found that students who abhor conflict and disagreements, or dislike thinking or talking duri...

COVID-19 has changed the game — for school leaders, their districts, and their surveys.  Some districts have been able to keep their teachers and s...

School leaders are faced with making plans to address countless critical matters in the coming school year — such as managing learning loss and men...

If I had to boil my K-12 surveying advice down to just one word, it would be purposeful.  From my experience conducting K-12 research both from wit...