blog: 39
How California districts can craft the perfect questions for their LCAP surveys
Building questions that garner responses from families can be challenging. We can help.
How Fort Worth ISD has built a community rooted in trust
Fort Worth Independent School District uses Let’s Talk to communicate with stakeholders.
Remembering Dr. Gerald Dawkins: Celebrating a Life of Impact
On behalf of the K12 Insight family, it breaks my heart to share the news of the passing of our friend, colleague, teacher, coach and mentor, Dr. G...
Customer Service Benchmarks: 3 Every School District Should Monitor
You can't improve what you don't measure. But if you really want to know how your district is performing on customer service, you need to compare m...
Essential KPIs for Schools: 5 Must-Have Customer Service Metrics
Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...
Overlooked Words in K-12 Education: The Essentials
As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service. The phrase cu...
COVID's Impact on Schools: 3 Transformations and How to Respond
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed – and not ...
The Top Challenge for Teachers & Staff During COVID? Time Shortage.
New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’ The list of challenges related to C...
Superior K-12 Customer Experience: Essential Elements
What does "superior customer service" mean? And how can school districts ensure they're delivering it every day? Our National Reports on Customer S...