blog: 39

Customer service is a bullet point on nearly every K-12 strategic plan in the country. But those truly transforming their delivery — and seeing the...

Customer service is a bullet point on nearly every K-12 strategic plan in the country. But how are school districts really measuring their customer...

Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...

The journey to delivering superior customer service in your district is one of continuous improvement. Implementing software, tracking metrics, and...

As Chief Customer Officer at K12 Insight, I’ve watched hundreds of districts walk the journey to delivering superior customer service — and I’ve le...

Transforming districtwide customer service requires more than just software. Here are six things to plan for when launching a customer service stra...

The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...

We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...

How to develop your district’s customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensiv...

The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...