News & Blog
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Blog 2 minutes
Managing a District’s Customer Service Transformation: Key Considerations
A districtwide customer service revolution is the responsibility of every teacher, front office worker, and department leader. But who should manag...
Blog 4 minutes
Funding Your Customer Service Transformation: Practical Steps
Customer service is not an isolated, peripheral department concern — it's a transformative force that should touch every aspect of a school distric...
Blog 3 minutes
Big Questions Guiding a School CIO
Indianapolis Public Schools revolutionized its customer service strategy by asking three key questions.
Blog
How to introduce new tech tools to resistant stakeholders
With a mix of education and some handholding, we introduce new tech tools to communities, organizations, and end-user consumers.
Blog
Inclusive Digital Transformation: Building Strategies Across Districts
More and more managers are thinking about their digital transformations strategy when hiring for their teams. This article will have them thinking ...
Blog
IT leader enhances district-wide efficiency and productivity
A leader of a business operations interoperability transformation management project offers tips on how to align IT to achieve budget, efficiency a...
Blog
5 key takeaways from K12 Insight’s employee engagement report
Dive deeper into the perceptions and experiences of school employees.
Blog
Using surveys to drive continuous school district improvement
Learn how to dig deeper with your school research.
Blog
4 principles for strong surveys this school year
Learn how to adapt your survey and other research strategies this school year to ensure meaningful data.