News & Blog

To improve front office customer service, K-12 districts need to increase visibility into issue resolution, track customer service metrics to help ...

This year was one of connection and transformation for our growing Let’s Talk community.

A districtwide customer service revolution is the responsibility of every teacher, front office worker, and department leader. But who should manag...

Customer service is not an isolated, peripheral department concern — it's a transformative force that should touch every aspect of a school distric...

Customer service is a bullet point on nearly every K-12 strategic plan in the country. But those truly transforming their delivery — and seeing the...

Customer service is a bullet point on nearly every K-12 strategic plan in the country. But how are school districts really measuring their customer...

How many questions does your school district receive about transportation each day? If you're anything like Houston ISD, it's a lot! They turned to...

Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...

As Chief Customer Officer at K12 Insight, I’ve watched hundreds of districts walk the journey to delivering superior customer service — and I’ve le...