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Why it’s time to audit your district’s existing SaaS solutions

Consider these factors as you determine the technology needs for your district.

School districts are in the midst of a digital transformation and, for many districts, outdated edtech cannot keep up with today’s demands. 

Performing an audit of your existing technology can help you identify what’s working in your district and find opportunities to improve or replace less effective and obsolete tools. 

Here are four factors to consider as you evaluate your district’s education technology:

1. Ticket deflection 

Is your current ticketing system streamlined and structured to make IT support accessible? An effective ticketing system can help improve communications, engage multilingual families, keep families without internet access connected, and ensure your back-end workflows are simplified.     

2. Data-driven decision-making

Analyzing data about tickets, customer service satisfaction, stakeholder engagement, and staff and student attrition can influence your department and district communications strategy. Take a look at your existing metrics to see if you’re capturing the right data for your community.

3. Security and accountability

Last year, ransomware attacks rose by over 90% and schools inadvertently leaked nearly 30 million records in data breaches. As you audit your technology, identify risk factors — like having email addresses openly listed on your website — that could make your district prone to a ransomware attack.

4. Customer service

Today, options for families have expanded through school choice programs, private and charter schools, and virtual options. Stakeholders expect top-notch service and poor experiences can lead parents to pursue options outside of your district, so focusing on delivering superior customer experiences and measuring satisfaction is key. 

Ready to get started? 

As the school year wraps up, now is the perfect time to tackle an audit. Download our guide that includes 15 questions to ask during an edtech audit to help you complete an extensive assessment of your district’s current edtech. 

After you’ve completed your audit, you may need to consider new solutions to bridge the technology gaps in your district and help meet stakeholder needs quickly, easily, and more intentionally. 

K12 Insight delivers the only customer experience and intelligence platform purpose-built for education. We help district leaders strengthen trust and deliver superior customer experiences by streamlining inbound communications with a unified inbox and identifying trends to help you make data-informed decisions. 

If you’re ready to learn how we can help your school district streamline inbound communications, request a consultation today.

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By K12 Insight
Originally published June 8, 2022 Last updated October 25, 2022