The biggest question IT leaders have this year is: “How can we make this as light of a lift as possible?”
IT teams are short-staffed and district stakeholders are feeling fatigued after constant change and challenge.
But bringing new technology or software to your district doesn’t have to follow the dreaded pattern of hot debates, hours-long training sessions, and constant concerns from stakeholders about whether or not it solves a problem.
While change takes work no matter what, the right platform and execution can lead to less work and greater rewards.
Many districts I’ve worked with have found success with subcommittees – composed of principals, teachers, students, and families – that test new technology to find the most prevalent concerns and difficulties.
Using insights from these groups, your department can develop always-on resources — such as short videos or how-to pages — that will guide stakeholders when they’re having trouble (without having to pick up the phone or wasting time troubleshooting).
It often feels like the IT department’s job is never done. Staff turnover and mid-year student transfers mean there are always new stakeholders in need of technical training. Developing helpful content from the start makes it easy to help new users at any time. It can even become an ongoing component of your staff onboarding.
This simple strategy planned from the start of the rollout of your new technology helps ultimately free up IT support time and build trust with your district’s community.