Generative AI beyond the classroom: Introducing a new line of defense for districtwide operations

Generative AI beyond the classroom: Introducing a new line of defense for districtwide operations

The generative AI-powered Let’s Talk Assistant by K12 Insight empowers school districts to provide accurate, fast, and friendly customer service

“School districts focusing strategically on their digital transformation and adopting responsible AI tools to automate and enhance operations districtwide are at the forefront,” said Lenny Schad, Co-Founder of K12 Strategic Technology Advisor Group and education technology industry thought leader. “Responsible, secure generative AI solutions, such as Let’s Talk Assistant are designed to automate routine inquiries, and can play a pivotal role in improving customer service for families.”

• Leverage one platform to deliver AI-powered customer service. Let’s Talk Assistant is powered by Let’s Talk— K12 Insight’s customer service and intelligence platform — which means school districts only need one platform to deliver customer service districtwide — from managing community questions to IT tickets to internal staff support and beyond.
• Capture customer interactions and analytics in a centralized location. The platform provides visibility, reporting, and customer service metrics. Chats are auto-cataloged and can be logged for the individual customer — ensuring every customer interaction is captured in one location.
• Launch the chatbot in 24 hours or less. The platform makes it easy to upload existing content — including documents, FAQs, Knowledge Base articles, and web pages — to train the chatbot and launch it quickly.
• Deliver comprehensive and accurate responses — without hallucinations. The chatbot only answers questions with information supplied by the district and cites its sources in responses.
• Provide conversational and friendly interactions. Families and staff will enjoy a superior customer experience with a chatbot trained to provide simple, clear responses.
• Support multiple languages. Translated in Spanish — and available in additional languages in the future — Let’s Talk Assistant increases equitable access to families.
• Boost staff productivity with unmatched efficiency. The chatbot streamlines routine inquiries and tasks, answering up to 80% of inquiries, and saving time for all departments.
• Ensure security and data privacy. Let’s Talk Assistant is a secure chatbot with a zero data retention policy — data is only retained within the Let’s Talk platform.