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Is your school district exhibiting symptoms of poor customer service?
Enrollment declines. Failed bond proposals. Reputational issues. Internal complaints about “unreasonable” parents. A lack of trust in school administrators. These pains can be symptoms of a bigger underlying issue: poor customer service in your schools.
In today’s education environment, customer service is no longer a “nice to have.” It’s a necessity.
If you fail to prioritize customer service, your district may experience a broad range of challenges — from enrollment declines to a lack of trust in the decisions you must make for the district.
Superior customer service, delivered districtwide
Superior customer service is key to increasing parent satisfaction and keeping families enrolled. Dive deep into customer service to learn:
- What customer service is in K-12 and why it matters
- Four questions you need to ask about your district’s customer service
- How to adopt a culture of customer service in your schools
Check out our guide, Why Customer Service for Schools Matters, to learn how to take customer service from a bullet point on your strategic plan to a core value in your district.
By K12 Insight
Originally published March 23, 2023
Last updated March 23, 2023
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