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The K12 Insight Blog

Delivering superior customer service.
How Indianapolis Public Schools’ Ashley Cowger has championed culture change districtwide
Successful change management takes time and careful, strategic planning. Through their Rebuilding Stronger plan, IPS has proven extensive change is...
By K12 Insight | August 1, 2023 | 2 minutes
School district leaders planning their customer service strategy.
Blog 4 minutes | August 1, 2023

Implementing Customer Service Software: 6 Considerations for Schools

Transforming districtwide customer service requires more than just software. Here are six things to plan for when launching a customer service stra...

Pasco County Schools' presentation during NSPRA 2023
Blog 3 minutes | July 27, 2023

Customer-centric operations: How Pasco County Schools revolutionized its customer service

The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...

Top-5-lessons-from-NSPRA-2023-News-Featured-Image
Blog 3 minutes | July 19, 2023

Top 5 lessons from #NSPRA2023: Key takeaways highlighted.

We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...

Gerald D. Dawkins Leadership Builder Award recipient
News 1 minute | July 12, 2023

San Antonio ISD’s Shawn Bird named 2023 Gerald D. Dawkins Leadership Builder Award recipient

Bird recognized for commitment to empowering educators and developing future K-12 leaders

mother dropping his son to school
News

Revealing Gaps in Parent-District Communications: Insights from a National Report

K12 Insight’s latest customer service report finds the families who need the most support are disproportionately left out of teacher- or school-ini...

The-4-phases-in-the-journey-of-improving-school-customer-service-News-Featured-Image
Blog 3 minutes | June 27, 2023

Improving School Service: The 4 Phases Journey

How to develop your district's customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive cul...

The-3-pillars-of-customer-service-in-schools-News-Featured-Image
Blog 3 minutes | June 27, 2023

Enhancing Customer Service in Schools: A Guide to Improvement.

The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...

How-and-why-to-develop-a-customer-service-culture-News-Featured-Image
Blog 3 minutes | June 27, 2023

Adopting a Customer Service Culture in School Districts: How and Why

Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...

3-ways-customer-service-is-affecting-your-school-district-News-Featured-Image
Blog 3 minutes | June 27, 2023

Customer Service's Ripple Effect: 3 Ways It Impacts Your School District

Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...

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