News & Blog
The K12 Insight Blog
Robbinsdale Area Schools' Utilization of AI in Customer Service.
The “Amazon effect” has set new standards for customer service in every industry, demanding personalized, seamless experiences and lightning-fast r...
engage2learn and K12 Insight Announce New Partnership to Empower Public Schools with Data-Informed Talent Development
K12 Insight and e2L partner to turn service data into solutions, helping districts identify and address customer service challenges.
Scottsdale Unified School District: Streamlining Communication Chaos.
Every inquiry from your customers needs to end up in the right hands. But for many districts, inbound communications get lost in a tangled web of s...
Enhancing Customer Service in Schools: Step-by-Step.
K-12 customer service is more than a once-a-year professional development training. It takes realistic, expertise-driven systemic thinking, true pr...
Revamping Customer Service in School Offices: Successful Strategies.
To improve front office customer service, K-12 districts need to increase visibility into issue resolution, track customer service metrics to help ...
Rice University study urges K-12 districts to adopt customer focus, echoes K12 Insight’s findings
A new study published by researchers at Rice University and the University of Texas at San Antonio found public schools can reverse student attriti...
Reflecting on 2023: Gratitude Extended to Our District Partners!
This year was one of connection and transformation for our growing Let’s Talk community.
Managing a District’s Customer Service Transformation: Key Considerations
A districtwide customer service transformation is the responsibility of every teacher, front office worker, and department leader. But who should m...
How to measure what matters: a data-driven approach for monitoring school climate
Uncover the key to district success by fostering a positive school climate and elevating student achievement in your district with the help of thes...