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How-to-fund-your-customer-service-transformation_News_Featured-Image
Blog 4 minutes
Funding Your Customer Service Transformation: Practical Steps
Customer service is not an isolated, peripheral department concern — it's a transformative force that should touch every aspect of a school distric...
Winning-the-vote_News_Featured-Image
Blog 2 minutes
Winning the vote: Five-time school tax referendum winners share their strategies
Master the art of school tax referendums with these insights from two superintendents with five collective wins.
What-will-it-take_News_Featured-Image
Blog 2 minutes
Implementing a System of Customer Service: Key Considerations
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But those truly transforming their delivery — and seeing the...
Customer-service-ROI-3-key-metrics-every-school-leader-should-be-tracking_News_Featured-Images
Blog 2 minutes
Measuring Success: Customer Service ROI with 3 Key Metrics for School Leaders
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But how are school districts really measuring their customer...
how-lets-talk-reduced-transportation-related-emails-by-90%-in-Houston-ISD_News_Featured-Image
Blog 2 minutes
Let's Talk! Success: Reducing Transportation Emails by 90% in Houston ISD
How many questions does your school district receive about transportation each day? If you're anything like Houston ISD, it's a lot! They turned to...
six-obstacles-youll-face-when-implementing-a-new-customer-service-plan-(and-how-to-overcome-them)_News_Featured-Image
Blog 3 minutes
Six obstacles you'll face when implementing a new customer service plan (and how to overcome them)
Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...
How-one-district-passed-a-tax-referendum-with-an-80%-approval-rate-and-how-you-can-repeat-their-process-for-success_News_Featured-Images
Blog 3 minutes
How one district passed a tax referendum with an 80% approval rate — and how you can repeat their process for success
Pinellas County Schools leaned on community trust earned through their focus on communications and customer service to pass a referendum with a hig...
Ready-to-use-customer-service-KPIs-for-your-districts-next-strategic-plan_News_Featured_image
Blog 3 minutes
Ready-to-Use Customer Service KPIs for Your District’s Plan
The journey to delivering superior customer service in your district is one of continuous improvement. Implementing software, tracking metrics, and...
School leaders discussing their customer service strategy.
Blog 2 minutes
3-Step Guide to Transforming Your District's Customer Service
As Chief Customer Officer at K12 Insight, I’ve watched hundreds of districts walk the journey to delivering superior customer service — and I’ve le...
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