News & Blog
The K12 Insight Blog
Missouri Department of Education launches Let's Talk Assistant
Cloud-based customer service solution from K12 Insight helps state officials listen and quickly respond to concerns, 24/7, with focus on efficiency...
Crafting Purposeful Surveys: 4 Key Strategies for Strong District Feedback
If I had to boil my K-12 surveying advice down to just one word, it would be purposeful. From my experience conducting K-12 research both from ...
Essential KPIs for Schools: 5 Must-Have Customer Service Metrics
Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...
Overlooked Words in K-12 Education: The Essentials
As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service. The phrase c...
Caring for Schools: Bridging the Gap Between Intent and Perception
People don’t care what you know until they know that you care. That might sound like just a cute bumper sticker about life, but the sentiment is ...
COVID's Impact on Schools: 3 Transformations and How to Respond
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed - and not just i...
Boost Your Team’s Customer Service Abilities
Maya Angelou put it best when she said, “...people will forget what you said, people will forget what you did, but people will never forget how you...
The Top Challenge for Teachers & Staff During COVID? Time Shortage.
New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’ The list of challenges related to ...
To survey or not to survey? That shouldn’t be the question.
There are a lot of opinions out there about administering surveys during COVID-19. Some say don’t bother. Others say survey more. While I can...