News & Blog

On behalf of the K12 Insight family, it breaks my heart to share the news of the passing of our friend, colleague, teacher, coach and mentor, Dr. G...

New features enable school leaders to provide equitable customer service and engagement to Spanish-speaking families, create internal efficiencies.

If necessity is the mother of invention, the last year has provided all of us with many opportunities for creativity. A K12 Insight, it has challen...

School leaders are faced with making plans to address countless critical matters in the coming school year — such as managing learning loss and men...

You can't improve what you don't measure. But if you really want to know how your district is performing on customer service, you need to compare m...

Cloud-based customer service solution from K12 Insight helps state officials listen and quickly respond to concerns, 24/7, with focus on efficiency...

If I had to boil my K-12 surveying advice down to just one word, it would be purposeful.  From my experience conducting K-12 research both from wi...

Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...

As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service. The phrase c...