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Parents with the most questions are most likely considering switching schools, national report finds
K12 Insight’s latest report explores the connection between parent satisfaction, communication quality, and student attrition using Net Promoter Sc...
Austin ISD answers more than 100,000 inquiries from district stakeholders using Let’s Talk
Let’s Talk by K12 Insight makes it easy for parents, students, staff, and community members to ask questions, request information, and share feedback
K12 Insight launches new Let’s Talk feature to simplify answering FAQs
Let’s Talk Knowledge Base helps school districts save time by making it easy to organize and maintain informational articles in one location.
K12 Insight launches Spanish, live agent for Let's Talk Assistant
New features enable school leaders to provide equitable customer service and engagement to Spanish-speaking families, create internal efficiencies.
Missouri Department of Education launches Let's Talk Assistant
Cloud-based customer service solution from K12 Insight helps state officials listen and quickly respond to concerns, 24/7, with focus on efficiency...
First chatbot designed for K-12 school districts now available
K12 Insight unveils Let’s Talk Assistant, a chatbot made for K-12 schools, to create efficiencies and provide always-on customer service.
K-12 Leaders Believe Customer Service is Key to Establishing Trust
But schools lack vital training and resources to meet community needs. The first-ever national study on school customer experience reveals “invisib...
Charlotte Mecklenburg Schools Selects K12 Insight’s Let’s Talk to Build Community Trust
Let’s Talk is an innovative cloud-based community engagement and customer experience platform to engage parents, students, teachers and staff
National Study Reveals K-12 School Districts Lack Confidence in Ability to Serve Local Communities
More than 500 school leaders contributed to the first-ever State of K-12 Customer Experience Survey