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The K12 Insight Blog

K12 Insight’s Unified Service Desk for Customer Service
A New Chapter: K12 Insight’s Unified Service Desk for Customer Service Excellence
K12 Insight’s Let’s Talk Unified Service Desk is evolving, streamlining operations and transitioning research to Sogolytics.
By K12 Insight | March 20, 2025 | 3 minutes
School board in discussion, K12 customer service
Blog 3 minutes | March 3, 2025

The ROI Case for Upgrading Customer Service in Public Schools

School boards and superintendents can't afford to overlook service quality

K12 Insight celebrates a remarkable 2024 together! This year, you inspired meaningful connections and exceptional customer service. (1)
Blog 3 minutes | December 17, 2024

2024 Year in Review: Over One Million Dialogues and Counting!

This year was one of connection and transformation for our growing Let’s Talk community. Watch our 2024 Year in Review.

K12 Insight Blog Post Come What May We Will Find Way
Blog 3 minutes | November 4, 2024

Come What May, We Will Find a Way

K-12 leaders have the power to calm fears, build trust, and guide communities, even during uncertain times.

A man sits at his computer, learning how to improve IT customer service.
Blog 3 minutes | June 6, 2024

IT Efficiency: Strategies from Leading K-12 Districts

IT leaders use K12 Insight’s AI-powered Let’s Talk to streamline support, boost efficiency, and modernize district tech operations.

News Using AI for Customer Service Featured Image
Blog 3 minutes | June 4, 2024

AI Magic in Education: The Customer Service Revolution

Use AI to streamline processes, boost efficiency, and deliver 24/7 support for better internal operations and customer satisfaction.

a woman is loving a child
Blog 3 minutes | May 13, 2024

Setting priorities: Essential vs. Desirable in schools

When you’re running a school district, you have to make a lot of tough decisions about what’s “nice to have” and what you need to h...

people appreciating a man by clapping
Blog 3 minutes | May 7, 2024

Contribution by K12 Insight to CoSN’s EdTech Report

K12 Insight’s Managed Research team helps districts use feedback to improve schools, support IT, and drive success through data-informed decisions.

Happy teacher assists schoolgirl in using laptop during computer class in the classroom
Blog 3 minutes | May 6, 2024

Employee Engagement: Crafting Your School District as a Premier Workplace.

Student achievement, curriculum, and learning outcomes are the highest objectives for every school district. However, districts depend on satis...

businessman hand touch email envelope icon on mobile screen
Blog 3 minutes | April 19, 2024

Robbinsdale Area Schools' Utilization of AI in Customer Service.

The “Amazon effect” has set new standards for customer service in every industry, demanding personalized, seamless experiences and lightning-fast r...

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