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Meet three education leaders who are customer service superheroes
If you’re going to lead a quality customer service department, you are going to need caregivers that are passionate, strong, and ready to take resp...
Is email holding back your staff?
Find out if email is holding back your staff and what you can do to improve their productivity and time-to-market.
How survey data can help inform K-12 school and district decisions
A survey is a pre-conceived and structured interview. Although it is a structured interview, it can ask probing, open-ended questions. Learn more a...
The art of survey design: 5 principles for creating your next school survey
We explore a survey design framework that seeks to clarify the complex nature of human responses to surveys.
Overwhelmed with inquiries? Here’s how to free up your staff.
4 practical strategies for driving staff productivity amid an influx of inbound communications
Beyond the survey: Using focus groups to collect insights on your school district
Gain a better understanding of your school community’s perspectives, experiences and needs with qualitative research — and three ways to do so.
Investigate equity in your district by listening
In order to help people understand the equity of their districts and to make informed decisions about their investments, we are launching an invest...
4 key surveys school leaders need to consider this school year
There is much more than new classroom supplies in the new school year. Here are 4 key surveys school leaders need to consider this school year.
Customer experience in schools: It’s what’s missing
If you’re a regular follower of TrustED, you may have noticed how we often refer to the students, parents, community members, and staff that school...