News & Blog
The K12 Insight Blog
Customer-centric operations: How Pasco County Schools revolutionized its customer service
The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...
Top 5 lessons from #NSPRA2023: Key takeaways highlighted.
We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...
Improving School Service: The 4 Phases Journey
How to develop your district's customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive cul...
Enhancing Customer Service in Schools: A Guide to Improvement.
The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...
Adopting a Customer Service Culture in School Districts: How and Why
Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...
Customer Service's Ripple Effect: 3 Ways It Impacts Your School District
Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...
Assessing Customer Service: 4 Questions for Your District
Building a culture of customer service in your district is key to increasing parent satisfaction and keeping families enrolled. Here are four quest...
Your next strategic plan will be your best yet: A how-to guide for district leaders
Seemingly unrelated issues in your district are likely connected by one common thread: poor customer service. Here’s exactly how to fix it in your ...
4 school districts that go above and beyond to deliver superior customer service
Learn inspirational lessons from school districts that have customer service at the forefront of everything they do.