News & Blog
The K12 Insight Blog
Detecting Signs of Poor Customer Service in Your School District
Find out how elevating customer service will improve school climate and advance student outcomes (plus more).
Hidden Key to District Success: The Power of Customer Service
For decades, school districts didn’t need an intentional approach to customer service. Until now. Here’s what you need to know about customer servi...
Sharing Good News: Positive District Experiences via Let’s Talk
Let's Talk Good News shines a spotlight on the inspiring things happening in school districts around the country.
Superintendents' Considerations in 2023: 5 Things to Ponder
Former superintendent Greg Plutko, Ed.D., shares key considerations for school administrators in 2023.
Navigating School Crises: 3 Best Practices to Implement
In 2023, get ahead of your district’s next crisis before it happens with these tips.
Exploring Emotions with a Word Cloud: A New Approach to Communication
Community Voice Word Cloud leverages the power of data science to provide district leaders with customer intelligence and a fast way to identify is...
Perception Insights: 3 Keys to Understanding Families in Your District
Learn how to increase satisfaction and keep families enrolled in your district using Net Promoter Score.
How to improve interactions with your families who are considering other options
With so many educational options available for families, it’s never been more important for school districts to deliver superior customer service.
Big Questions Guiding a School CIO
Indianapolis Public Schools revolutionized its customer service strategy by asking three key questions.