News & Blog
The K12 Insight Blog
Managing a District’s Customer Service Transformation: Key Considerations
A districtwide customer service transformation is the responsibility of every teacher, front office worker, and department leader. But who should m...
How to measure what matters: a data-driven approach for monitoring school climate
Uncover the key to district success by fostering a positive school climate and elevating student achievement in your district with the help of thes...
Funding Your Customer Service Transformation: Practical Steps
Customer service is not an isolated, peripheral department concern — it's a transformative force that should touch every aspect of a school distric...
Winning the vote: Five-time school tax referendum winners share their strategies
Master the art of school tax referendums with these insights from two superintendents with five collective wins.
Implementing a System of Customer Service: Key Considerations
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But those truly transforming their delivery — and seeing the...
Measuring Success: Customer Service ROI with 3 Key Metrics for School Leaders
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But how are school districts really measuring their customer...
Six obstacles you'll face when implementing a new customer service plan (and how to overcome them)
Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...
Ready-to-Use Customer Service KPIs for Your District’s Plan
The journey to delivering superior customer service in your district is one of continuous improvement. Implementing software, tracking metrics, and...
3-Step Guide to Transforming Your District's Customer Service
As Chief Customer Officer at K12 Insight, I’ve watched hundreds of districts walk the journey to delivering superior customer service — and I’ve le...