News & Blog

The phases of customer service are defined by three pillars: processes and workflows, use customer intelligence and technology, and district cultur...

Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...

Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...

Building a culture of customer service in your district is key to increasing parent satisfaction and keeping families enrolled. Here are four quest...

Seemingly unrelated issues in your district are likely connected by one common thread: poor customer service. Here’s exactly how to fix it in your ...

Learn inspirational lessons from school districts that have customer service at the forefront of everything they do.

Gain a better understanding of how families experience interactions with their district and discover strategies for helping your families find info...

Find out how elevating customer service will improve school climate and advance student outcomes (plus more).

For decades, school districts didn’t need an intentional approach to customer service. Until now. Here’s what you need to know about customer servi...