News & Blog
The K12 Insight Blog
Setting priorities: Essential vs. Desirable in schools
When you’re running a school district, you have to make a lot of tough decisions about what’s “nice to have” and what you need to h...
Employee Engagement: Crafting Your School District as a Premier Workplace.
Student achievement, curriculum, and learning outcomes are the highest objectives for every school district. However, districts depend on satis...
Robbinsdale Area Schools' Utilization of AI in Customer Service.
The “Amazon effect” has set new standards for customer service in every industry, demanding personalized, seamless experiences and lightning-fast r...
Scottsdale Unified School District: Streamlining Communication Chaos.
Every inquiry from your customers needs to end up in the right hands. But for many districts, inbound communications get lost in a tangled web of s...
Enhancing Customer Service in Schools: Step-by-Step.
K-12 customer service is more than a once-a-year professional development training. It takes realistic, expertise-driven systemic thinking, true pr...
Revamping Customer Service in School Offices: Successful Strategies.
To improve front office customer service, K-12 districts need to increase visibility into issue resolution, track customer service metrics to help ...
Reflecting on 2023: Gratitude Extended to Our District Partners!
This year was one of connection and transformation for our growing Let’s Talk community.
Managing a District’s Customer Service Transformation: Key Considerations
A districtwide customer service transformation is the responsibility of every teacher, front office worker, and department leader. But who should m...