News & Blog
The K12 Insight Blog
Boost Your Team’s Customer Service Abilities
Maya Angelou put it best when she said, “...people will forget what you said, people will forget what you did, but people will never forget how you...
The Top Challenge for Teachers & Staff During COVID? Time Shortage.
New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’ The list of challenges related to ...
To survey or not to survey? That shouldn’t be the question.
There are a lot of opinions out there about administering surveys during COVID-19. Some say don’t bother. Others say survey more. While I can...
Let’s Talk! Assistant Launch: Introducing a K-12 District-Focused Chatbot
If there’s one thing families and school district employees don’t have enough of this year, it’s time. Parents, students, teachers, and others have...
Prevent Long School Board Meetings with Simple Solutions
As the beginning of another—but vastly different—school year draws nearer, I’m hearing more and more about lengthy school board meetings. Some repo...
Deep-Listening Initiatives: Confronting Racism and Inequality in Education
The events and protests of the past several weeks have shone a much-needed light on the racial inequities still inherent in many of America’s most ...
Efficiently Serving Your Community: Updates on Let’s Talk! Features
Every interaction between your district and the community it serves is an opportunity to strengthen trust in the district and allow your schools to...
Education Customer Service: Streamlining Services to Improve K-12 Experiences in School Operations
When it comes to determining the success of a school, we tend to focus our attention on the classroom — and rightly so. That’s why teachers and pri...
Missing Elements in PD: Top Stories of 2019
Our number 1 story of 2019 highlights a key element missing from most K-12 professional development: a focus on customer experience.“Practice m...