News & Blog
The K12 Insight Blog
Essential KPIs for Schools: 5 Must-Have Customer Service Metrics
Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...
Overlooked Words in K-12 Education: The Essentials
As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service. The phrase c...
Boosting Survey Response Rates: Tips for Overcoming Low Participation
It’s a well-known fact: Strong survey response rates mean higher quality data. The lower the response rate, the less likely it is that what you...
Leadership Transparency: Letting K-12 Leaders Show Emotion
Don’t let them see you cry. That was one of the first pieces of advice I got when I made the switch from teacher to building principal and then...
New Era Surveying: Key Strategies for Effective Promotion
Surveys are only as successful as their response rates—making a strong promotion plan a critical part of your surveying strategy. That means pa...
Former CIO's Insights: Learning from COVID for School CIOs
Former Oakland and Seattle CIO says COVID is retooling the school experience with a focus on service When I opened my K-12 technology practice, Te...
Caring for Schools: Bridging the Gap Between Intent and Perception
People don’t care what you know until they know that you care. That might sound like just a cute bumper sticker about life, but the sentiment i...
Modern Surveying: Planning for Present and Future.
A good survey is about so much more than collecting data. When I served as district superintendent of Michigan and later Louisiana, I saw surve...
COVID's Impact on Schools: 3 Transformations and How to Respond
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed - and not just i...