News & Blog
The K12 Insight Blog
Overlooked Words in K-12 Education: The Essentials
As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service. The phrase c...
Boosting Survey Response Rates: Tips for Overcoming Low Participation
It’s a well-known fact: Strong survey response rates mean higher quality data. The lower the response rate, the less likely it is that what you...
Leadership Transparency: Letting K-12 Leaders Show Emotion
Don’t let them see you cry. That was one of the first pieces of advice I got when I made the switch from teacher to building principal and then...
New Era Surveying: Key Strategies for Effective Promotion
Surveys are only as successful as their response rates—making a strong promotion plan a critical part of your surveying strategy. That means pa...
Former CIO's Insights: Learning from COVID for School CIOs
Former Oakland and Seattle CIO says COVID is retooling the school experience with a focus on service When I opened my K-12 technology practice, Te...
Caring for Schools: Bridging the Gap Between Intent and Perception
People don’t care what you know until they know that you care. That might sound like just a cute bumper sticker about life, but the sentiment i...
Modern Surveying: Planning for Present and Future.
A good survey is about so much more than collecting data. When I served as district superintendent of Michigan and later Louisiana, I saw surve...
COVID's Impact on Schools: 3 Transformations and How to Respond
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed - and not just i...
Boost Your Team’s Customer Service Abilities
Maya Angelou put it best when she said, “...people will forget what you said, people will forget what you did, but people will never forget how you...