Increase student engagement through superior customer service

Districts around the country are managing dwindling student enrollment as families shift to competing options. Let’s Talk provides a platform for community connection — helping you meet stakeholder needs and keeping your staff, students, and families satisfied.

Increase student enrollment

Why families are leaving public schools

In recent years, alternatives to public K-12 education have resulted in declining student enrollment for school districts across the nation. It only takes one negative experience with your district for families to seek other options.

WHY CUSTOMER SERVICE MATTERS

A recent report found a direct correlation between family satisfaction and district-provided customer service: As satisfaction increases, so does trust; and as trust increases, so does the likelihood and frequency of positive recommendations.

Develop and nurture relationships

Delivering superior service

Connection forms when people experience high levels of trust, care, kindness, empathy, and appreciation. It’s also vital for building trust, increasing parent satisfaction, and keeping students in K-12 public school districts.

Increase stakeholder satisfaction

Better experiences. Better education

Through tools like Let’s Talk, your district can facilitate effective communication and superior customer service — helping you gain the trust and confidence of stakeholders and leading to greater satisfaction with your district.

“Let’s Talk frees up district time, so staff can do the real work of educating students, and we need that time. Two-way communications is non-negotiable, but the trust-building conversations we’re able to have when we prioritize it have game-changing benefits.”

“If competition hasn’t come to your state yet, it will be there soon. Customer service is how stakeholders form their opinions of your district, so providing superior experiences is very important.”

1.5M

students left public education in 2021

60%

of parents said there was room for improvement in school customer service

70%

of parents expect an answer to their question within one day

National Report on Parent-School Trust and Engagement

GAIN NEW INSIGHTS

Guide: School Superintendent Listening Tour Toolkit

School Superintendent Listening Tour Toolkit Highly successful superintendents have one trait in common: their willingness to listen — even in the midst of challenging times.