The workflow engine for next-level service operations
Trusted by hundreds of school districts across the country, Onflo (formerly Let's Talk) transforms how departments deliver service with a unified service desk.
It's where people, systems, and service come together effortlessly and efficiently. Because when your operations flow, everything else just works better.
Trusted by Districts Nationwide
THE NEED
The best schools need the best service platform
Your community expects seamless, timely service—but most school systems rely on outdated, siloed tools.
The result? Blind spots, inconsistent responses, and decisions based on anecdotes instead of data.
We’ve built the first and only unified service desk for schools:
- Designed from the ground up for K–12 districts
- Powerful enough for enterprise, yet simple enough for every school site
- Evolving alongside AI, technology, and your district’s needs
SERVICE AREAS
Customer-centric service delivery for every team
Onflo is your single source of truth for service and operational excellence within every district department
PROVEN
Trusted by hundreds of school districts across the country
From small rural districts to large urban systems, the Onflo Unified Service Desk helps schools uplevel service delivery, streamline district operations, build trust, and keep students.
Onflo (formerly Let's Talk) turned simple software features into streamlined processes and stronger teams—elevating our culture and giving us a competitive advantage.
Melissa Musselwhite
Executive Director, Student Support Programs and Services
Pasco County Schools (FL)
“It’s hard to quantify the many hours Onflo (formerly Let’s Talk) is saving our team. It ensures that we’re responding quickly and that messages don't get lost in email. The enhanced customer satisfaction—thanks to fast and accurate communications—is a priceless value-add."
Dr. Scott MenzelSuperintendent
Scottsdale Unified School District (AZ)
Scottsdale Unified School District (AZ)
“Onflo (formerly Let’s Talk) makes it easy and straightforward for families. Rather than having to search the website to find the email address for the right person, Onflo gives our families an easy access point to get answers to their questions and concerns."
Jennifer EfflandtSenior Executive Director of Multilingual Learners
Providence Public Schools (RI)
Providence Public Schools (RI)
"With the highly competitive market in Indiana, we have to provide excellent customer service and be responsive, otherwise families will walk away. Onflo (formerly Let’s Talk) allows parents to reach out at any time that’s convenient for them, which has helped us build strong relationships with our families."
Krista Stockman, APRDirector of Marketing & Communications
Fort Wayne Community Schools (IN)
Fort Wayne Community Schools (IN)
“The higher up you go in the organization, the more complaints you hear. There was a feeling from our board that people were unhappy because negative comments were bubbling to the top. Onflo (formerly Let’s Talk) helped us collect and dig into the data to identify the true sentiment of our district."
Derek MooreChief Technology Officer
Palo Alto Unified School District (CA)
Palo Alto Unified School District (CA)
“Onflo (formerly Let’s Talk) really proved its value when we received an anonymous tip about a serious safety threat regarding an employee. It could have been a devastating situation, but we were able to quickly address it and get the person the help they needed.”
Dana SchaferChief Communications Officer
Osceola County School District (FL)
Osceola County School District (FL)
"Onflo (formerly Let’s Talk) made it easier to track issues and support staff quickly, especially during high-volume times like back-to-school. What makes the platform so effective is that it works across the district. From IT to finance to HR, every team can tailor it to their needs while staying aligned with our broader goals.”
Brad MurdickExecutive Director of Digital Strategy
Indianapolis Public Schools (IN)
Indianapolis Public Schools (IN)
"One of the biggest benefits of Onflo (formerly Let’s Talk) is the accountability it creates. It gives us a true feedback loop with our employees, something we didn't have before. Staff know they've been heard, and we can track how we're doing and where we need to improve."
Brian WallDirector of Human Resources
Fresno Unified School District (CA)
Fresno Unified School District (CA)
"Onflo (formerly Let’s Talk) has been a game changer for our transportation team. It gives us the tools to be proactive instead of reactive, which means fewer problems for our families and a smoother start to the school year."
Valerie WilliamsSenior Router, Special Projects
Leander Independent School District (TX)
Leander Independent School District (TX)
Tech you can trust
AI-powered automation to reduce staff burden and accelerate response times
- Co-pilot guidance to help agents ask the right questions and route requests correctly
- Unified dashboards for real-time visibility across all schools and departments
- Omni-channel support: phone, text, web, email, chatbot — even recorded and transcribed calls
- Seamless integrations with SIS, HRIS, Active Directory, and more
Ready-to-use reports for school boards and cabinet teams
- Alerts and escalations to prevent surprises and missed issues
- Tools to maximize the human touch where it matters most
- A platform flexible enough to evolve with your needs
Cut staff workload by automating repetitive tasks
- Eliminate the frustration of searching across systems
- Reduce board-cabinet friction by replacing anecdotes with real data
- Elevate customer service into a competitive advantage in the school choice era
Helpful Resources
- INFOGRAPHIC
Building a Customer-Centric Culture
10 ways to build a culture of customer service excellence in your district
- WEBINAR
Beyond Break, Fix, Replace
How district tech teams can evolve from reactive tech support to strategic partners fueling operati...
- BLOG
Modernizing Service Delivery with Heart
Learn how Caddo Parish Public Schools (LA) is raising the bar for customer service
- BLOG
Rebuilding Trust (and Passing a Bond)
Discover how Kansas City Public Schools (MO) prioritized service excellence
- BLOG
The ROI Case for Upgrading Customer Service
School boards and superintendents can’t afford to overlook service quality
Onflo is where operational excellence meets a culture of service. Together, we help your district keep its promise to students, staff, and families. Anywhere. Anytime.
