The workflow engine for service operations.

Trusted by hundreds of school districts, K12 Insight’s Unified Service Desk transforms how schools deliver service across every department — IT, transportation, facilities, and more — with a single, AI-powered platform built specifically for public education.

Workflow Engine
Why It Matters
Modern schools deserve modern service
Why It Matters Comparison Report

Your community expects seamless, timely service — but most school systems rely on outdated, siloed tools. The result?
Blind spots, inconsistent responses, and decisions based on anecdotes instead of data.

We’ve built the first and only unified service desk for schools:

Why It Matters Comparison Report
One Platform for Every Department

Modern IT Service & Asset Management

Deliver ITIL-aligned support with an integrated service desk, call center, user portal, knowledge base, and asset management. Gain device-level visibility and streamline SRDs, escalations, and workflows for staff, students, and parents.

Department IT

Smarter, Faster Transportation Support

From bus delays to lost items, simplify parent access and resolve issues faster. Use AI chatbots, automated routing, and multi-channel tracking to handle everything from routine questions to safety concerns.

Department Transportation

Quick, Clear Work Orders That Cut Downtime

Streamline maintenance with fast response times, clear accountability, and real-time visibility. Reduce downtime and create safer, more effective learning spaces.

Department Facilities

One Hub for Every Student Support Need

Centralize enrollment, special education, mental health, discipline, and safety-related concerns into a single, trackable system. Improve responsiveness, ensure compliance, and provide consistent care across the district.

Streamlined HR for the Entire Employee Lifecycle

Automate onboarding, manage offboarding, and centralize service delivery related to payroll, grievances, and accommodations. Free your HR teams from repetitive tasks while improving service to every employee.

Department HR

Proactive Safety and Student Support

Centralize bullying reports, threat assessments, Title IX cases, and mental health referrals into one system that ensures fast response, coordinated action, and full compliance with district policies.

Department Safety and Well Being

Consistent, Timely Responses on Academic Issues

Centralize and track parent concerns from curriculum questions and grading disputes to program access and instructional quality—ensuring clear, policy-aligned responses across the district.

Department Academic Services

Unified Service for Every School-Level Issue

Manage parent and student concerns—from academics and behavior to mental health and school climate—in a single, accountable system that equips principals with data to lead effectively.

Department School Principals

Transparent, Accountable Service at the Highest Level

Simplify and track high-stakes issues—complaints, policy disputes, equity concerns, and whistleblower reports. Ensure timely escalation, transparency, and a complete record for superintendent and board review.

Central Office School Board form
Trusted by Districts Nationwide
Proven in the field. Trusted by hundreds of school systems.

From small districts to large urban systems, K12 Insight’s Unified Service Desk is helping school leaders modernize service, streamline operations, and build trust with their communities.

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Before Let's Talk, we didn't have customer service data to rely on for spotting inefficiencies or providing support to overwhelmed teams.

Melissa Musselwhite
Director of Student Support Programs and Services
Pasco County Schools (FL)

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Technology That Builds Trust

A platform that’s smart, but never complex. Arrow Icon
  • AI-powered automation to reduce staff burden and accelerate response times
  • Unified dashboards for real-time visibility across all schools and departments
  • Omni-channel support: phone, text, web, email, chatbot — even recorded and transcribed calls
  • Seamless integrations with SIS, HRIS, Active Directory, and more
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Built “just right” for schools — not too big, not too small. Arrow Icon
  • Customizable platform tailored to school needs
  • Scales efficiently from small districts to large systems
  • Reliable performance with school-friendly pricing
  • Supports all departments with consistent experience
  • Purpose-built for K-12 education
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Districts see 2X ROI in their first year. Arrow Icon
  • Faster response times improve satisfaction
  • Reduces staff load with intelligent automation
  • Lower operational costs
  • Better data, better decisions
  • Real-time analytics prove value quickly
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Smart Platform
Ready to modernize how your district delivers service?

Join the hundreds of districts already building smarter service systems with K12 Insight.

Let us show you what’s possible when every department works together on one platform — with AI-powered tools that build trust and save time.