The workflow engine for service operations.
Trusted by hundreds of school districts, K12 Insight’s Unified Service Desk transforms how schools deliver service across every department — IT, transportation, facilities, and more — with a single, AI-powered platform built specifically for public education.














Why It Matters

Your community expects seamless, timely service — but most school systems rely on outdated, siloed tools. The result?
Blind spots, inconsistent responses, and decisions based on anecdotes instead of data.
We’ve built the first and only unified service desk for schools:
- Designed from the ground up for K–12 districts
- Powerful enough for enterprise, yet simple enough for every school site
- Evolving alongside AI, technology, and your district’s needs

Modern IT Service & Asset Management
Deliver ITIL-aligned support with an integrated service desk, call center, user portal, knowledge base, and asset management. Gain device-level visibility and streamline SRDs, escalations, and workflows for staff, students, and parents.

Smarter, Faster Transportation Support
From bus delays to lost items, simplify parent access and resolve issues faster. Use AI chatbots, automated routing, and multi-channel tracking to handle everything from routine questions to safety concerns.

Quick, Clear Work Orders That Cut Downtime
Streamline maintenance with fast response times, clear accountability, and real-time visibility. Reduce downtime and create safer, more effective learning spaces.

One Hub for Every Student Support Need
Centralize enrollment, special education, mental health, discipline, and safety-related concerns into a single, trackable system. Improve responsiveness, ensure compliance, and provide consistent care across the district.

Streamlined HR for the Entire Employee Lifecycle
Automate onboarding, manage offboarding, and centralize service delivery related to payroll, grievances, and accommodations. Free your HR teams from repetitive tasks while improving service to every employee.

Proactive Safety and Student Support
Centralize bullying reports, threat assessments, Title IX cases, and mental health referrals into one system that ensures fast response, coordinated action, and full compliance with district policies.

Consistent, Timely Responses on Academic Issues
Centralize and track parent concerns from curriculum questions and grading disputes to program access and instructional quality—ensuring clear, policy-aligned responses across the district.

Unified Service for Every School-Level Issue
Manage parent and student concerns—from academics and behavior to mental health and school climate—in a single, accountable system that equips principals with data to lead effectively.

Transparent, Accountable Service at the Highest Level
Simplify and track high-stakes issues—complaints, policy disputes, equity concerns, and whistleblower reports. Ensure timely escalation, transparency, and a complete record for superintendent and board review.

From small districts to large urban systems, K12 Insight’s Unified Service Desk is helping school leaders modernize service, streamline operations, and build trust with their communities.








Technology That Builds Trust

- AI-powered automation to reduce staff burden and accelerate response times
- Unified dashboards for real-time visibility across all schools and departments
- Omni-channel support: phone, text, web, email, chatbot — even recorded and transcribed calls
- Seamless integrations with SIS, HRIS, Active Directory, and more

- Customizable platform tailored to school needs
- Scales efficiently from small districts to large systems
- Reliable performance with school-friendly pricing
- Supports all departments with consistent experience
- Purpose-built for K-12 education

- Faster response times improve satisfaction
- Reduces staff load with intelligent automation
- Lower operational costs
- Better data, better decisions
- Real-time analytics prove value quickly


INFOGRAPHIC
Building a Customer-Centric Culture
10 ways to build a culture of customer service excellence in your district
Read more
BLOG
The Key to Better Service
Discover how improving efficiency for your key service processes is critical for better service an...
Read more
GUIDES
Customer Service Framework
Get the proven framework for delivering exceptional service to your entire community.
Read more
BLOG
Modernizing Service Delivery with Heart
Learn how Caddo Parish Public Schools (LA) is raising the bar for customer service
Read more
ON-DEMAND WEBINAR
Beyond Break, Fix, Replace
How district tech teams can evolve from reactive tech support to strategic partners fueling operati...
Read more
BLOG
Rebuild Trust through Service Delivery
Read how the superintendent of Kansas City Public Schools (MO) was able to pass its first bon...
Read more
GUIDES
School Transportation Guidebook
Get your guide to building a customer-centric service strategy for your transportation departm...
Read more
Success STORY
Building a Unified Service Experience
Discover how Ithaca City Schools (NY) unified IT, HR, and enrollment services, boosting efficiency...
Read moreJoin the hundreds of districts already building smarter service systems with K12 Insight.
Let us show you what’s possible when every department works together on one platform — with AI-powered tools that build trust and save time.

- Guides
Get your guidebook with four simple steps to executing the generative AI-powered, customer-c...

- EVENTS
An event talking about how marketing has transformed in the new world of AI and how to tac...

- Reports
See the latest CX trends of 2025. Stay updated and learn new tips to increase your CX score.
Read More

- Guides
Get your guidebook with four simple steps to executing the generative AI-powered, customer...

- Guides
Get your guidebook with four simple steps to executing the generative AI-powered, customer-c...

- EVENTS
An event talking about how marketing has transformed in the new world of AI and how to tac...

- Reports
See the latest CX trends of 2025. Stay updated and learn new tips to increase your CX score.
Read More

- Guides
Get your guidebook with four simple steps to executing the generative AI-powered, customer...