Beyond Break, Fix, Replace: IT Service Management for the Modern Era

In this 1 hour recorded live session, education technology experts Tom Ryan, Ph.D. and Lenny Schad share their insights on transforming IT service management in K-12 districts. They explore how IT teams can evolve from reactive tech support into proactive, strategic partners driving innovation and operational efficiency.

The session also features a thoughtful panel discussion with Dr. Luvelle Brown, Superintendent of Ithaca City School District, moderated by Suhail Farooqui, CEO of K12 Insight. Together, the panel explores how a unified service desk can streamline support across departments, improve the stakeholder experience, and deliver greater return on investment for districts.

Interested in learning more? Read “7 Strategic Insights for IT Leaders” and learn about the ways a unified service desk can transform IT support in K-12 school districts.