![Trustedk12 by k12 Insight](/trusted/wp-content/uploads/2018/04/trustedk12_k12.png?key="42"){kind=small}
The two most overlooked words in K-12 education
As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service.
Customer Service
What every school CIO should learn from COVID, says former school CIO
John Krull, founder of Tech Reformers and former Oakland and Seattle CIO says COVID is retooling the school experience with a focus on service.
3 ways COVID is retooling schools — and what to do about it
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed – and not just in the classroom.
No. 1 challenge for teachers & staff during COVID? Not enough time.
New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’
[Framework] How to re-open public schools with of a focus on service
The COVID-19 pandemic presented schools with a host of unprecedented challenges, particularly for underserved students…
10 key questions for school leaders navigating the ‘new normal’
Here’s what school leaders are asking as they plan for back-to-school amid protests and the impact of COVID-19
3 signs of a bad school customer experience
Former educator and K-12 researcher Dr. Shelby McIntosh shares three recommendations for ensuring a culture of exceptional school customer experience.
Customer Service Podcast #1: K-12 schools double down on customer service
In the first episode of our latest podcast series, leading education experts explain the increasing relevance of customer service in an increasingly competitive educational landscape.