The ways parents and staff feel about your schools can have a big impact on performance. Yet, 70% of districts have no yardstick by which to measure the impact of their customer service. These three key metrics can make all the difference.
Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accelerated learning, staff engagement and retention and parent satisfaction. These 5 key-performance indicators provide the basis of a framework used by more than 500 school districts.
As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service.
John Krull, founder of Tech Reformers and former Oakland and Seattle CIO says COVID is retooling the school experience with a focus on service.
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed – and not just in the classroom.
New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’
The COVID-19 pandemic presented schools with a host of unprecedented challenges, particularly for underserved students…
Here’s what school leaders are asking as they plan for back-to-school amid protests and the impact of COVID-19
Former educator and K-12 researcher Dr. Shelby McIntosh shares three recommendations for ensuring a culture of exceptional school customer experience.
In the first episode of our latest podcast series, leading education experts explain the increasing relevance of customer service in an increasingly competitive educational landscape.