First Look: State of K-12 Customer Experience Report. Get it now.
Train your whole team—with a guided professional learning workshop.
PD Training
Give teachers and staff the skills they need to improve the customer experience—
one conversation at a time.
K12 Insight’s Cx workshops represent an entirely new approach to professional development.
SEE SOMETHING? SAY SOMETHING.
K12 Insight’s Cx workshops represent an entirely new approach to professional development.
Expert-led training for everyone
Invest in your team with guided professional learning opportunities for academic and operational staff.
Interactive sessions and exercises
Not another “sit and get” training, our workshops encourage team members to collaborate, move around the room, and solve problems together.
Custom resources and study materials
Get custom workbooks, study guides and leave-behinds and give your team the resources they need to succeed.
Certificates and professional hours
All participants receive completion certificates. Plus, we work with you to help secure professional learning credits for select courses.
Our most popular courses
101
Creating An Exceptional Customer Experience
Explore what exceptional customer service looks like, practice the necessary skills to deliver exceptional service, and prepare to lead as a customer service SUPER hero.
102
Establish a customer-service mindset
Designed specifically for teams, this interactive session provides leaders and staff with practical ideas to help your organization establish a customer-service culture.
103
The Customer Connection: Essential Skills for Service Heroes
Give your team the fundamental skills it needs to interact with customers, manage and resolve conflicts and provide exceptional front-line leadership and service.
104
Service survival: supporting demanding and difficult customers
Learn how to build rapport, listen to customers, manage stress and remain “professional, polished and in control.”
El Paso ISD, TX
K12 Insight’s Customer Experience Workshops gave our team the experience, knowledge and confidence needed to succeed — in any situation.
Still thinking on it?
Check out some of our resources,or give us a call to talk it over.
A new form ofschool PD
5 ways to improve school
customer service
Guide to quality school customer service
Exceptional service in Santa Ana
Training SUPER heroes in HSD2
