Supercharge your team’s customer service skills with virtual Professional Development Training—designed specifically for K-12 school districts.
Invest in your team with guided professional learning opportunities for academic and operational staff. We pair a 1-hour live virtual training session (led by a school customer service expert) with a self-paced online activity post-instruction to enhance your team’s learning. Plus, you’ll get completion certificates for every course taken.
We don’t believe in “sit-and-get” training sessions. They’re dull—and don’t result in long-term learning. Our engaging virtual courses encourage meaningful active participation, including guided practice and reflection, to help your team get the most out of every minute.
Learning doesn’t stop once the call ends. Each course comes with a printable or digitally fillable PDF workbook that serves as a reference point for brushing up on or practicing skills. Plus, we provide ongoing support via Let’s Talk! (our online customer service solution)—giving you direct access to our team of experts when you have customer service questions or need additional guidance.
Virtual training doesn’t mean disengaged staff. Understand workshop participation and drive meaningful improvement with key attendance and engagement data and insights—including anonymous feedback from attendees.
In this course, we’ll define exceptional customer service and the impact it has on the school experience, identify your “customers,” and develop a customer care vision that helps drive a district-wide focus on improving the customer experience.
This course focuses on the what, why, and how of empathy—a key ingredient in creating interactions that are memorable for all the right reasons.
In this course, we’ll cover all things rapport: from techniques for establishing and building good rapport to leveraging rapport in customer interactions.
In this course, you’ll learn how (and why) to uncover customers’ needs, truly listen to your customer, and go the extra mile.
This course will walk you through how to manage challenging problems—from learning how to verify, clarify, and follow up on issues to acting on customer feedback to maintaining an upbeat attitude—so that you and your customer have an exceptional experience.