Empower Your Front Line. Enable CX Success.
Uplevel your school district’s customer service skills with expert-led K-12 workshops that reflect the latest education issues and challenges.
A quality school experience extends beyond teaching and learning. Empowering frontline district and school staff with strong customer service skills is critical — especially as options for families expand through school choice programs, charter schools, and virtual schools.
Dynamic, expert-led workshops
Equip your staff with the tools, training, and soft skills needed to navigate complex situations and conflicts with families.
Turn interactions into superior experiences
Empower staff to identify problems before they become crises, improve school culture and climate, and build trust capital.
Move from reactive to proactive
Go beyond answering questions to calming upset stakeholders and making improvements through every interaction.
Courses include:
Create a customer service mindset that will help you remain positive and grounded when working with customers.
Communicate with empathy, build trust, and help families feel like a valued part of your school community.
Learn the soft skills needed to have confidence in every exchange, create meaningful relationships, and improve school climate and culture.
Understand the actions of challenging customers and learn tools to defuse tense situations.
Create a unique self-care regimen to ensure you and your team are best equipped to tackle challenges.
Reconnect with your staff by focusing on communications, process improvements, and workflows.
Apply diversity, equity, and inclusion practices and create superior customer service experiences districtwide.
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