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Terms of Service

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K12 Insight, LLC (“K12 Insight“, “Company”, or “we”) is a Virginia limited liability company that provides a range of solutions and services, including but not limited to fully-managed surveys and survey communication services, web-based software to create and deploy online surveys, forms, event registration forms, cloud-based platforms to facilitate dialogue between key stakeholders, and capabilities to generate analytical reports (“Services”) to schools and school districts (“Clients” or “you”). All individuals, including Client, who are authorized by the Company or who are authorized by the Client (such as district staff) to use and access the Services as stated in this Agreement are referred to as the “End User”.

These Terms of Service, our Privacy Policy, Sales Order Form, Features Addendum, and any addenda attached, (all of which are hereby incorporated by reference, and collectively called the “Agreement”) form a binding agreement between all End Users and K12 Insight. If you will be using the Services on behalf of an organization, you agree to this Agreement on behalf of that organization and you represent that you have the authority to do so.


1. LICENSED RIGHTS

1.1. License Terms. Subject to the terms of this Agreement, K12 Insight hereby grants End User a license to use and access the Services for the period of time specified in the Sales Order Form.

1.2. Materials. K12 Insight may from time to time and at its sole discretion provide additional materials to complement the Services, including but not limited to sample surveys, and educational material, educational seminars, either inside the software platform, in person or via email (“Materials”). K12 Insight hereby grants End User a limited license to use the Materials solely for End User’s own authorized internal business purposes.

1.3. Scope. End User agrees to use the Services solely in accordance with the Agreement and purposes expressly authorized in this Agreement.


2. TERM

End User is entitled to use the Services for the duration stated in the Sales Order Form only, subject to the Payment Obligations in Section 5, below. The duration of End User’s access to the Services is stated in the Sales Order Form as the “Contract Start Date” and “Contract End Date”, and subject to termination for Client’s failure to provide timely payment. Unless specified differently, all Services are provided on a multi-year contract basis, and the Sales Order Form may reflect year-to-year pricing for purposes of invoicing cycles only. Client shall be responsible to pay all fees applicable to the duration specified in the Sales Order Form.


3. PRIVACY POLICY

3.1. Commitment to Privacy. At K12 Insight, it is a core business principle that we must protect the privacy of our customers and engagement participants. With this principle in mind, K12 Insight created our Privacy Policy to demonstrate our commitment to your privacy. Use of the Services is deemed acceptance of the Privacy Policy.


4. DATA

4.1. Data. In the course of using the Services, End Users may submit content to the Services, or third parties may submit content to you through the Services. This may include End User’s personal data and the personal data of others, such as End User’s first and last name, student ID number, grade level, ethnicity, address, phone number, and email, or any combination of the same (“Personally Identifying Information” or “PII”), and questions, comments, concerns, suggestions, compliments, and similar communications by any stakeholder in a school system (collectively, “Data”). We know that by giving us your Data, you are trusting us to treat it appropriately. Our Privacy Policy governs the use and disclosure of any PII.

4.2. You Retain Ownership of Your Data.You retain ownership of the intellectual property rights in your Data. K12 Insight does not claim ownership over any of your Data. This Agreement does not grant us any licenses or rights to your Data, except for the limited rights needed for us to provide the Services, and as otherwise described in this Agreement.

4.3. Deleting Data. We permanently delete all PII within 30-days of discontinuing support for an active Service term. K12 Insight reserves the right to delete any and all End User Data that is older than 5 years from its database at any time, with 30 days written notice to the End User. End User is solely obligated to back-up and download all necessary Data relating to the Services. K12 Insight shall not have any liability for the deletion of any Data from its database in accordance with these terms.


5. PAYMENT OBLIGATIONS

5.1. Subscriptions.Some of our Services are billed on a subscription basis (“Subscriptions”). This means that you will be billed in advance on a recurring, periodic basis (each period is called a “Billing Cycle”). Billing Cycles typically commence before the Contract Start, and correspond with the “Billed On” and “Due By” dates stated on the Sales Order Form, depending on what subscription plan you select when purchasing a Subscription. Payment for the first year of multi-year contracts will be Billed On the signing of the Sales Order Form, and will be Due By 30 days from the date of its signature.

5.2. Fees for Services. Clients shall pay all fees stated in the Sales Order Form on the dates specifics in the Sales Order Form.

5.3. Refunds. All orders are non-cancellable and non-refundable.

5.4. Nonpayment.K12 Insight may assess a late fee of 1.5% per month on any balance that remains unpaid after the Due By date. Failure to pay any invoice within 60 days of the Due By date is a material breach of this Agreement that entitles K12 Insight to immediately stop the Services without further notice and demand payment in full for all outstanding amounts, including payments owed through the duration of the final Contract End Date and accrued late fees.

5.5. Price Changes. K12 Insight may change the fees charged for the Services at any time, provided that, for Services billed on a subscription basis, the change will become effective only at the end of the then-current billing cycle of your Subscription. K12 Insight will provide you with reasonable prior written notice of any change in fees to give you an opportunity to cancel your Subscription before the change becomes effective.


6. OUR SERVICES AND OBLIGATIONS

6.1. Services. K12 Insight will provide one or more of the following Services as selected by the Client in the Sales Order Form, including one or more of the following Services:

  • Let’s Talk!™ Services
  • Engage Services
  • Engagement Blueprint Services
  • Customized Managed Studies with Advisory Services

The terms specific to each individual offering are stated in the attached Features Addendum, which is incorporated by reference.


7. CHANGES TO OUR SERVICES

7.1. Services Modifications. K12 Insight may from time to time make modifications to the Services in the form of software upgrades and software releases based on a variety of factors including End User’s feedback. Because K12 Insight must use substantial resources to make and support such changes, and because such changes are derived from K12 Insight’s existing Intellectual Property, K12 Insight owns all right, title, and interest in and to such changes.

7.2. Service Retirement. K12 Insight may add, alter, or remove functionality from a Service at any time without prior notice. K12 Insight may also limit, suspend, or discontinue a Service at its discretion. If K12 Insight discontinues a Service, we will give you reasonable advance notice to provide you with an opportunity to export a copy of your Data from that Service. K12 Insight may remove content from the Services at any time in our sole discretion, although we will endeavor to notify you before we do that if it materially impacts you and if practicable under the circumstances.

7.3. New Services. K12 Insight may introduce new products and services to complement our existing Services. If such Services are not included in your existing Subscription, K12 Insight reserves the right and sole discretion to decide whether or not the new Services will be made available you. Such Services may come at an additional cost or may be included within your Subscription license at no cost.


8. YOUR OBLIGATIONS

8.1. Acceptable Uses. You are responsible for your conduct, the conduct of authorized End Users accessing the Services on your behalf, Data, and communications with others while using the Services. You and all End Users shall comply with the following acceptable use requirements when using the Services:

All Services:

  • You shall not misuse our Services by interfering with their normal operation, or attempting to access them using a method other than through the interfaces and instructions that we provide.
  • You shall not circumvent or attempt to circumvent any limitations that K12 Insight imposes on your account.
  • Unless authorized by K12 Insight in writing, you may not probe, scan, or test the vulnerability of any K12 Insight system or network.
  • Unless permitted by applicable law, you may not deny others access to, or reverse engineer, the Services, or attempt to do so.
  • You shall not transmit any viruses, malware, or other types of malicious software, or links to such software, through the Services.
  • You shall not transmit obscene, threatening, harassing, hate-oriented, defamatory, racist, illegal, or otherwise objectionable material through the Services.
  • You shall not engage in abusive or excessive usage of the Services, which is usage significantly in excess of average usage patterns that adversely affects the speed, responsiveness, stability, availability, or functionality of the Services for other users. K12 Insight will endeavor notify you of any abusive or excessive usage to provide you with an opportunity to reduce such usage to a level acceptable to K12 Insight.
  • You shall not use the Services to infringe the intellectual property rights of others, or to commit an unlawful activity.
  • If your use of the Services requires you to comply with state and federal education policy regulations and laws applicable to such use, you will be solely responsible for such compliance, unless K12 Insight has agreed with you otherwise.
  • If you have been issued an account by K12 Insight in connection with your use of the Services, you are responsible for safeguarding your password and any other credentials used to access that account. You, and not K12 Insight, are responsible for any activity occurring in your account (other than activity that K12 Insight is directly responsible for which is not performed in accordance with the Client’s instructions), whether or not you authorized that activity. If you become aware of any unauthorized access to your account, you must notify K12 Insight immediately. Accounts may not be shared and may only be used by one individual per account.
  • You shall not engage in any activity that violates any law, including, but not limited to the CAN SPAM Act, the Health Insurance Portability and Accountability Act, the Children’s Online Privacy Protection Act, FERPA, or any third party right, including any intellectual property rights, privacy rights or publicity rights of others. You shall not promote or condone the sending of unsolicited email to individuals not affiliated with the End User.
  • If using anonymous or semi-anonymous surveys or intake methods, End Users shall take all necessary steps to prevent linking a survey response to the identity of that survey participant.
  • Unless authorized by K12 Insight in writing, you may not resell or lease the Services.

8.2. Service Specific Obligations. It is crucial that the End User represents and warrants that they have all necessary right, power and authority to perform all of the obligations specified in this section. Given the diversity of our offerings, End Users will be required to accept additional terms relating to individual Service offerings specified in our Features Addendum.

Client’s Obligations Relating to All Services:

  • appoint one member of your staff to serve as K12 Insight’s Point of Contact (“POC”);
  • provide reasonable timeline for all projects;
  • attend and actively participate in meetings with K12 Insight staff or representatives;
  • provide feedback in a timely manner for all content where K12 Insight staff explicitly request your feedback;
  • participate in Service specific training conducted by K12 Insight;
  • place K12 Insight mail server details on a list of “safe” senders, i.e., whitelist, to ensure delivery of high volumes of emails from K12 Insight;
  • implement a plan to build partnerships with community-based organizations to boost participation rates for our Services;
  • employ reasonable safeguards to preserve confidentiality of usernames and passwords, the failure of which may result in termination of the Services;
  • inform K12 Insight immediately if you feel someone, without permission, may have accessed information related to your Services or in any other way gained access to your account;
  • provide and maintain an accurate End User profile, including valid contact information;
  • End User is solely obligated to back-up and download all necessary Data relating to the Services;


9. JOINT OBLIGATIONS FOR A SUCCESSFUL ENGAGEMENT

9.1. Our Partnership.Client and K12 Insight shall be responsible to perform, at a minimum, the following functions for all Service components and for the optional features selected in the Sales Order Form:

  • K12 Insight and Client shall jointly agree upon all timelines. While we understand that unforeseen circumstances could delay project deadlines, please know that any delays you experience with regard to deliverables may result in an overall delay of the project and, by extension, subsequent projects.
  • Shortening any stage of the process or departing from the project plan introduces quality risks and can have adverse consequences for both the district and K12 Insight.
  • Our solution is customized to suit Client’s needs. Therefore, your cooperation is essential in both the design and implementation of the engagement plan. We appreciate prompt feedback when it is requested of you and this will be reciprocated.
  • Our teams will work with you to align our Service projects to meet the short and long term strategic priorities of your district.
  • We have entered this partnership to aid you in building reserves of trust capital between you and your stakeholders. For this reason, we will only implement Services that have been customized and thoroughly reviewed for quality assurance.
  • We will only enter into engagement opportunities where thoughtful and impactful pre-Service promotion and communication have been diligently performed.
  • When collecting customer feedback, it is recommended that themes and findings are shared to encourage greater participation in future conversations.
  • Many of our Services rely on candid feedback from stakeholders and there may be an explicit representation of or implicit assumption of anonymity. We will both work to honor this commitment. You shall not obligate us to reveal the identity of any individual behind a specific feedback or otherwise violate our Privacy Policy. If such identity is inadvertently disclosed, you will refrain from taking adverse action the individual(s). The only exceptions to this rule are: (a) when the safety of one or more persons is at risk determined solely by K12 Insight, (b) such disclosure is ordered by a court of competent jurisdiction.


10. PROPRIETARY RIGHTS

10.1. K12 Insight Intellectual Property. K12 Insight owns all right, title, and interest in and to the Services, Materials, and K12 Insight’s registered and unregistered, domestic and foreign, trademarks, service marks, trademark applications, service mark applications, trade names, patents, patent applications, copyrights, copyright applications, discoveries, know-how and trade secrets of and relating to the Services, including any and all surveys created by K12 Insight prior to consulting with End User, all surveys created during the Joint-Questionnaire-Design process with End User, and all Reports, Findings, and Analysis created by K12 Insight (all collectively “Intellectual Property”).

10.2. Maintaining K12 Insight Intellectual Property Notices. End User shall not remove any copyright or trademark notices attached to K12 Insight Intellectual Property, including those appearing on all templates, reports, communications, and electronic surveys at any time during or after the terms of this Agreement, unless specifically authorized by K12 Insight.

10.3. Client Intellectual Property.End User owns all right, title and interest in its own intellectual property including its trademarks, questionnaires independently developed by End User using the Services but without consultation from K12 Insight, provided they are not derived from K12 Insight‘s Intellectual Property, as well as survey participant responses collected through the Services.

10.4. Limited License to Your Content. You grant K12 Insight a worldwide, royalty free license to use, reproduce, modify, adapt, create derivative works, and otherwise use your Data and intellectual property, but only for the limited purposes of providing the Services to you and as otherwise permitted by K12 Insight’s privacy policies. For example, K12 Insight needs access to your participant responses and Data in order to develop reports for your use. This license also extends to any trusted third parties we work with to the extent necessary to provide the Services to you. If you provide K12 Insight with feedback about the Services, we may use your feedback without any obligation to you.


11. DISCLAIMERS AND LIMITATIONS OF LIABILITY

11.1. Warranty. K12 Insight represents and warrants that the Services shall be provided in a workmanlike manner that conforms to the relevant, prevailing industry standards.

11.2. WARRANTY DISCLAIMER. EXCEPT FOR THE WARRANTY ABOVE, K12 INSIGHT PROVIDES THE SERVICES AS IS AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND QUIET ENJOYMENT. END USER UNDERSTANDS THAT K12 INSIGHT IS DEPENDENT ON CERTAIN THIRD-PARTIES AND ON MATTERS OUTSIDE ITS CONTROL FOR DELIVERING THE SERVICES. K12 INSIGHT EXPRESSLY DISCLAIMS THAT SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, VIRUS-FREE, ERROR-FREE, ACCURATE OR RELIABLE. ANY MATERIAL OR DATA OBTAINED OR DOWNLOADED THROUGH THE SERVICES, INCLUDING PARTICIPANT RESPONSES, MOBILE APPLICATIONS, REPORTS, AND SAMPLE SURVEYS, IS DONE AT END USER’S OWN RISK AND END USER SHALL REMAIN SOLELY RESPONSIBLE FOR ANY DAMAGE CAUSED BY SUCH MATERIAL, INCLUDING ANY LOSS OF DATA OR DAMAGE TO END USER’S COMPUTER SYSTEMS. K12 INSIGHT SHALL NOT BE RESPONSIBLE FOR END USER’S FAILURE TO STORE, DOWNLOAD, OR BACKUP ITS DATA. END USER SHALL REMAIN RESPONSIBLE TO EVALUATE THE ACCURACY, RELIABILITY, COMPLETENESS AND USEFULNESS OF ANY AND ALL CONTENT DELIVERED THROUGH THE SERVICES.

11.3. LIMITATION OF LIABILITY. K12 INSIGHT LIABILITY FOR DAMAGES UNDER THIS AGREEMENT ARE LIMITED TO DIRECT MONETARY DAMAGES, AND THE AMOUNT OF SUCH DAMAGES SHALL EQUAL THE AGGREGATE FEES PAID BY END USER WITHIN THE PAST YEAR OF SERVICE UP TO A MAXIMUM OF $5000. IN NO EVENT WILL K12 INSIGHT BE LIABLE FOR PROVIDING SUBSTITUTE SERVICES OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES RESULTING FROM, LOST PROFITS, LOST REVENUE, LOST DATA, OR INABILITY TO USE THE SERVICES, WHETHER IN AN ACTION IN CONTRACT OR TORT, EVEN IF K12 INSIGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE. CLIENT ACKNOWLEDGES THAT K12 INSIGHT HAS SET ITS PRICES AND ENTERED INTO THIS AGREEMENT IN RELIANCE ON THE DISCLAIMERS OF WARRANTIES AND LIMITATION OF LIABILITY AND THE SAME FORM AN ESSENTIAL BASIS FOR THE BARGAIN BETWEEN THE PARTIES.


12. INDEMNITY.

The End User agrees to indemnify, hold harmless, and settle or defend at its own expense, K12 Insight and its directors, officers, employees, and agents against claims for death, illness, personal injury, property damage, losses, improper business practices, and the End User’s negligence arising from its use of the Services under this Agreement, reliance on the Services and any survey reports, or unauthorized access by persons using End User’s login credentials due to End User’s negligence.

K12 Insight agrees to indemnify,hold harmless, and settle or defend at its own expense the End User and the End User’s directors, officers, employees, and agents against claims for infringement and K12 Insight’s sole negligence in the performance of the Services under this Agreement. However, K12 Insight’s obligation to indemnify shall not apply to any claims resulting from End User’s sole willful misconduct or sole negligence. As a condition to K12 Insight’s defense and indemnification, the indemnified End User shall provide K12 Insight with prompt written notice of any claims and permit K12 Insight to control the defense, settlement, adjustment or compromise of any such claim.

12.1. Infringing Services. If any Service becomes, or in K12 Insight’s opinion is likely to become, subject of a claim of infringement, K12 Insight must either provide End User the right to continue to use that Service, or replace or modify the Service so it is no longer infringing. If neither of the foregoing is commercially and reasonably available to K12 Insight, End User shall return all Materials relating to the Services to K12 Insight, or the Service may be deactivated by K12 Insight, and K12 Insight must then refund End User a pro-rated amount of the fees paid for the infringing Service based on the remaining contracted period. K12 Insight shall have no obligation or liability hereunder for any claim resulting from: (a) modification of the Services by any party other than K12 Insight, (b) modification of the Services by K12 Insight in accordance with End User’s designs, specifications, or instructions; (c) use other than as granted in this Agreement; (d) use of a superseded version of the Services if the infringement claim could have been avoided by using a current version available to End User.


13. CONFIDENTIAL INFORMATION

13.1. Defining Confidential Information. The parties understand the provision of Services may require the use and disclosure of certain confidential information. Unless required by local, state, or federal laws, the End User shall hold in confidence and shall not use or disclose to any third party, or use for any purpose other than as expressly authorized in this Agreement, the terms and pricing of Services under this Agreement, any software or documentation related to the Services, K12 Insight sample questions and templates, trade secrets, technical know-how, inventions, Materials, product development plans, pricing, marketing plans, client lists and email addresses, distribution lists and all survey responses from surveys, the know-how, proprietary, strategy on communications, reports, and findings, whether disclosed orally or in writing, or other information understood to be K12 Insight’s confidential information received from the other party (collectively, “Confidential Information”). Confidential Information does not include information that: (a) is known to End User prior to any disclosure and can be so proven by written records; (b) is received at any time by End User in good faith from a third party lawfully in possession of it and having the right to disclose the same, and can be so proven by written records; (c) is as of the date of receipt by End User in the public domain or subsequently enters the public domain other than by reason of acts or omissions of the employees or agents of the End User, which acts or omissions have not been consented to by K12 Insight, and can be so proven by written records; (d) becomes publicly available through no fault of End User; (e) or is independently developed by or on behalf of End User without resort to K12 Insight’s Confidential Information as can be shown by reasonable documentary evidence.


14. TERMINATION

14.1. Termination for Cause. Either K12 Insight or End User may terminate this Agreement in response to any material breach that remains uncured for thirty (30) days following written notice of material breach to the breaching party (“Cause”).

14.2. Ceasing Services. Upon termination of this Agreement or the rights licensed herein, End User shall cease using the Services and related materials immediately. Upon termination, K12 Insight shall not have any obligation to make available or provide access to the Services. Accordingly, End User should download all information desired prior to the earlier of the Contract End Date stated in the Sales Order Form, termination, or the deletion periods otherwise stated herein.


15. GENERAL PROVISIONS

15.1. Governing State. This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its own or other conflict of law principles. The parties shall use good faith and all reasonable efforts to resolve disputes arising from or relating to this Agreement by negotiating with each other first. Any disputes unresolved by good faith resolution attempts may then be brought in a court of competent jurisdiction in Fairfax County, Virginia.

15.2. Entire Agreement. This Agreement and the additional terms referenced herein represents the entire final Agreement between the parties and supersedes all prior Agreements relating to the use of the Services, whether written or oral, unless otherwise expressly permitted in this Agreement. Any terms and conditions appearing on a purchase order or similar document issued by you do not apply to the Services, do not override or form a part of this Agreement, and are void. In the event of any conflict between these Terms of Service and any other terms referenced herein, these Terms of Service shall govern. Any changes requested to our Agreement must be made in a written and signed addendum, which shall be incorporate by reference upon acceptance by K12 Insight.

15.3. Changes to Terms. K12 Insight may require changes this Agreement to reflect changes in applicable law or updates to the Services, and to account for new Services or functionality. K12 Insight will provide written notice of any material changes to our Agreement, to permit you a reasonable chance to review and consent to the same. Changes will be effective no sooner than the day written notice is provided to the End User. If you do not want to agree to any changes made to the terms for a Service, you should stop using that Service, because by continuing to use the Services you indicate your agreement to be bound by the updated terms.

15.4. Waiver. The failure by K12 Insight to enforce any right or provision of the Agreement shall not constitute a waiver of that provision or any other provision of the Agreement.

15.5. Force Majeure. The parties understand that there may be an occurrence of an event or effect that cannot be reasonably anticipated or controlled, which even by the exercise of reasonable diligence cannot prevent non-performance. These occurrences and events include, but are not limited to: acts of God; acts of war; acts of public enemies; strikes; fires; explosions; outages; general Internet brown-outs or black-outs or shortage of bandwidth; hacking; actions of the elements; or other similar causes beyond the control of End User or K12 Insight in the performance of this Agreement. Upon the occurrence of such event or effect, the parties shall agree to excuse performance under this Agreement and not hold the other liable for the delay in or failure of performance under this Agreement. Any such delay in or failure of performance shall not constitute default or give rise to any liability for damages.

15.6. Transfer of Rights. End User shall not assign or otherwise transfer the rights under this Agreement by operation of law or otherwise, without K12 Insight‘ prior written consent. Any entity that acquires merges with, or otherwise combines in any manner with End User shall not acquire any rights to the Services under this Agreement, without K12 Insight‘s prior written consent. K12 Insight reserves the right to assign this Agreement and the Services provided herein.

15.7. Severability. If any provision of the Agreement is determined to be invalid or unenforceable by a court of competent jurisdiction, the remainder of this Agreement shall remain in full force and effect.

15.8. Recovery. In the event K12 Insight must initiate mediation, arbitration, litigation, or otherwise become a party to any other action at law or other proceeding against the End User or related to End User to enforce any of the terms of this Agreement, or by reason of any breach or default, K12 Insight shall in any such action or proceeding be entitled to recover from End User all costs and reasonable attorneys’ fees it incurred.