Let’s Talk Customer Service Platform

The only all-in-one, enterprise-wide customer service and intelligence platform built for education

Simplify communications districtwide

Let’s Talk provides a unified inbox that streamlines internal and external communications — helping you listen to community feedback and respond quickly to incoming questions.
Examples of school communications in the Let’s Talk dashboard
Customer service is vital for building partnerships, increasing parent satisfaction, and keeping families in K-12 public school districts.
Make communications accessible

Give every stakeholder a voice

Let’s Talk gives school communities an accessible way to ask questions, report concerns, and provide feedback 24-7 from any device — regardless of their preferred method of communication or level of technology access.
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Inform strategic planning and interventions

Make decisions with real-time data

The Let’s Talk dashboard — powered by artificial intelligence — provides real-time data and predictive analytics to show you key metrics and insights, including trending issues, district response times, and customer satisfaction.
Let’s Talk school communications app dashboard that is AI powered
Break down departmental silos

Collaborate for faster, more effective communication

Easy collaboration in education across teams and departments in real-time to deliver a single, timely response to your district’s stakeholders via any channel (email, web, phone, text message, or social media).
Open dialogue from parent on Let's Talk
In the 2021-22 school year, 87% of parents reached out to their school district more than once.

of parents reached out to their district at least six times

Prevent crises and reputational issues

Escalate concerning conversations

All it takes is one crisis to change everything. Set critical alerts to automatically flag and escalate troubling conversations — such as bullying or safety concerns.
Escalate concerning conversations