The only all-in-one, enterprise-wide customer service and intelligence platform built for education
Customer service is vital for building partnerships, increasing parent satisfaction, and keeping families in K-12 public school districts.
MAKE COMMUNICATIONS ACCESSIBLE
Give every stakeholder a voice
Let’s Talk gives school communities an accessible way to ask questions, report concerns, and provide feedback 24-7 from any device — regardless of their preferred method of communication or level of technology access.
INFORM STRATEGIC PLANNING AND INTERVENTIONS
Make decisions with real-time data
The Let’s Talk dashboard — powered by artificial intelligence — provides real-time data and predictive analytics to show you key metrics and insights, including trending issues, district response times, and customer satisfaction.
BREAK DOWN DEPARTMENT SILOS
Collaborate for faster, more effective communication
Easy collaboration in education across teams and departments in real-time to deliver a single, timely response to your district’s stakeholders via any channel (email, web, phone, text message, or social media).
PREVENT CRISES AND REPUTATION ISSUES
Escalate concerning conversations
All it takes is one crisis to change everything. Set critical alerts to automatically flag and escalate troubling conversations — such as bullying or safety concerns.
“K12 Insight has been a solution for us to manage our inflow and ensure that inquiries coming into the district are going to the right people and senders are getting a professional, timely and effective response.”
K12 Insight — a leading innovator of customer intelligence solutions for schools — helps you improve customer service and stakeholder engagement using a powerful customer experience platform and chatbot, research, and professional development.