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Success Story
Robbinsdale Area Schools
Find out why Shannon Swanson and her team at Robbinsdale Area Schools rely on Let’s Talk to support their customer service goals.
Guide
Spring 2024 National Report on Customer Service in Schools
K12 Insight’s Spring 2024 National Report on Customer Service uncovers strategies and actions K-12 administrators can take to measure and improve e...
Success Story
K12 Insight Experts in EDU – James Hiu
Find out why James Hiu and his team at Gresham-Barlow School District rely on Let’s Talk to support their customer service goals.
Success Story
K12 Insight Experts in EDU – Brent Mitchell
Find out why Brent Mitchell and his team at Ferguson-Florissant School District rely on Let’s Talk to meet expectations and support their customer ...
Success Story
Dr. TJ McCray on Why Customer Service Matters
Find out how Dr. TJ McCray and his team at Madison Metropolitan School District use Let’s Talk to unify communications districtwide and hit their c...
Guide
National report on Parent Satisfaction's impact on districts.
K12 Insight’s report published in November 2022 examines the connection between parent satisfaction, communication quality, and the likelihood of a...
Guide
National Report on Parent-School Trust and Engagement
K12 Insight’s inaugural National Report on Parent-School Trust and Engagement analyzes the correlation between school customer service and parent e...
Guide
The Wise of the Machines: The promise of chatbot technology
As competition increases, it’s critical for school districts to prioritize customer service to better engage families and create opportunities for ...
Guide
15 Questions To Ask When You’re Auditing Your District’s SaaS Solutions
K-12 education has changed dramatically in recent years — fueling the digital transformation for school districts across the country and rendering ...
PDF
Professional Development Course Guide: Navigating Opportunities
Developed by seasoned K-12 education professionals and experts, K12 Insight's courses give frontline staff the tools and training to instill a cust...
Discover New Insights
Learn how your school district can deliver superior customer experiences, streamline communications, improve engagement, and more.
Webinar Replay 54:27
How School IT Leaders Can Use CX/CI Webinar Replay
Preventing Mental Health and Safety Crises Webinar Replay 56:53
The Future of School CommunicationsWebinar Replay
Providing Superior Customer Service During Enrollment Webinar Replay 45:12
Elevating Internal and External Communications Through Let's TalkWebinar Replay 41:19
Gathering Stakeholder Feedback Through Let's Talk