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Guide
The Power of Customer Service in Schools: The Key to Student Success
The K-12 landscape is competitive, making customer service more important than ever. Parents have choices, and they're looking for schools that off...
District's Families
Webinar Replay 00:27:08
Understanding District Families through NPS: A 30-Minute Webinar
In this webinar, co-hosted with the Association of California School Administrators (ACSA), K12 Insight shares findings from the National Report on...
Student Engagement
PDF
Student Engagement Benchmark Report 2021-2022: Key Findings
K12 Insight’s 2021-2022 Benchmark Report on Student Engagement offers valuable insights into how students perceive their schools.
Parent and child working on homework
PDF
2021-2022 Benchmark Report on NY-DTSDE
K12 Insight’s 2021-2022 Benchmark Report on New York - Diagnostic Tool for School and District Effectiveness provides valuable insights from differ...
Diverse school staff conversing together
Guide
Benchmarking Employee Engagement in 2021-2022: Insights
K12 Insight’s 2021-2022 Benchmark Report on Employee Engagement provides valuable insights about the day-to-day work environment of administrators,...
Group of students walking in school halls
Guide
Benchmarking School Quality: Highlights from 2021-2022
K12 Insight’s 2021-2022 Benchmark Report on School Quality offers valuable insights about the perceptions of parents, staff, and students when it c...
header horizon
Webinar Replay
Unlocking the Secrets NPS Tells You About Your District’s Families
In this webinar, K12 Insight discusses the findings from the National Report on the Impact of Parent Satisfaction on School Districts. You'll learn...
Parent Satisfaction
Guide
National report on Parent Satisfaction's impact on districts.
K12 Insight’s report published in November 2022 examines the connection between parent satisfaction, communication quality, and the likelihood of a...
Parent School Trust
Guide
National Report on Parent-School Trust and Engagement
K12 Insight’s inaugural National Report on Parent-School Trust and Engagement analyzes the correlation between school customer service and parent e...
Smiling father and daughter looking at laptop
Guide
Build an Engaging Social Media Strategy in Your School District
Social media has changed how people communicate — and how they expect a response online. This workbook will help you plan, create, implement, and e...
Crisis Communications
Guide
The Complete Guide for School Crisis Communications
Mental health concerns. Violence. Misinformation. These topics are difficult to navigate — but our team of experts has a guide to get you through i...
chatbot technology
Guide
The Wise of the Machines: The promise of chatbot technology
As competition increases, it’s critical for school districts to prioritize customer service to better engage families and create opportunities for ...

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Success Stories
Read case studies and feature stories to learn how school districts across the country have partnered with K12 Insight to build trust capital, improve family and community engagement, generate public support for key initiatives, and foster a positive school environment.
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