Resource Library
28 results
Success Story
How one district passed a tax referendum with an 80% approval rate
Pinellas County Schools leaned on community trust earned through their focus on communications and customer service to pass a referendum with a hig...
Success Story
How Osceola School District promotes trust, transparency, and communication
Osceola School District is a model for how school districts can intentionally provide better experiences, engagement, and education through custom...
Success Story
How Rockford Public Schools strengthened trust through listening
Chief Communications Officer Earl Dotson, Jr. shares how his district planned and executed a successful listening tour.
Success Story
Three big questions that guide me as a school CIO
Indianapolis Public Schools revolutionized its customer service strategy by asking three key questions.
Success Story
Pasco County Schools reduced customer service costs 41% with Let's Talk
Transforming customer service takes time and effort — and leadership at Pasco County Schools has the data to know it was worthwhile. They improved ...
Success Story
How this district is preventing mental health crises — one alert at a time
How Critical Alerts, Proactive Communications, and Anonymous Reporting Can Help Prevent Mental Health Crises.
Success Story
Is it possible to get rid of email? This IT leader is testing it out
What he found: There's a better way to deflect tickets and manage backend communications
Success Story
How Indianapolis Public Schools championed culture change districtwide
Successful change management takes time and careful, strategic planning. Through their Rebuilding Stronger plan, IPS has proven extensive change is...
Success Story
How Let’s Talk reduced transportation-related emails by 90% in Houston ISD
How many questions does your school district receive about transportation each day? If you're anything like Houston ISD, it's a lot! They turned to...
Success Story
Empowering frontline staff through professional development
In today's educational marketplace, school districts face fierce competition for students, employees, and funding. That’s why it’s more important t...
Success Story
Strengthening Community Through Superior Customer Service
Indiana is one of the most competitive education markets in the nation, creating an environment where districts are under constant pressure to sati...
Success Story
Providing Superior Customer Service Through AI-powered Chatbot Technology
In 2021, VBCPS launched Let’s Talk to streamline district communications and Let’s Talk Assistant chatbot to provide automatic responses to FAQs. B...
Discover New Insights
Learn how your school district can deliver superior customer experiences, streamline communications, improve engagement, and more.
Webinar Replay 54:27
How School IT Leaders Can Use CX/CI Webinar Replay
Preventing Mental Health and Safety Crises Webinar Replay 56:53
The Future of School CommunicationsWebinar Replay
Providing Superior Customer Service During Enrollment Webinar Replay 45:12
Elevating Internal and External Communications Through Let's TalkWebinar Replay 41:19
Gathering Stakeholder Feedback Through Let's Talk