Spring 2024 National Report on Customer Service in Schools

Beyond Retention: How to Position Your School District as the Best Place to Work, Grow, and Thrive

Watch this on demand webinar — Beyond Retention: How to Position Your School District as the Best Place to Work, Grow, and Thrive to hear the findings from the Spring 2024 National Report on Customer Service in Schools that dives into why employee engagement is the cornerstone of success for K-12 school districts, offering valuable strategies for measurement and improvement. In this webinar, you’ll gain early access to: 

Hear the report’s findings and learn valuable strategies for fostering a culture of employee engagement across your school district. 

Access the webinar now

Meet the speakers

Jennifer Coisson, Ph.D.
Director of Research Operations
K12 Insight

Dr. Jennifer Coisson has extensive experience in education research, including college and career readiness; diversity, equity, and inclusion; employee engagement; school quality; student engagement; strategic planning; and superintendent searches. Dr. Coisson earned her Ph.D. in Educational Leadership from Florida Atlantic University. She also has a master’s degree Counselor Education and a bachelor’s degree in communication, as well as a graduate certificate in student affairs and a certification in appreciative advising.

Amy Boehl Frieze, Ph.D.
Senior Research Consultant
K12 Insight

Dr. Amy Boehl Frieze is a Senior Research Consultant with extensive experience in education research. She has worked on a wide range of research projects, including employee engagement; student and family engagement; school climate; employee and family exit; and diversity, equity, inclusion, belonging, and accessibility. She earned her Ph.D. in Education Policy and Research Methodology and a masters in Curriculum and Instruction from George Mason University. She is a former teacher with Loudoun County Public Schools.

Shawn Schleizer, Ed.D
East Maine School District 63

With more than 30 years of experience as an educator, Dr. Schleizer has served as Superintendent of District 63 since 2022. He joined the District in 2010 as Principal of its Melzer Elementary School, subsequently serving as Assistant Superintendent of Human Resources and Associate Superintendent before moving into his current position. Past roles have included Assistant Principal for both Elmwood Park CUSD 401 and Evanston/Skokie School District 65 – and Principal at School District U-46 in Elgin. Dr. Schelizer earned his Ed.D. in Educational Leadership from National Louis University. He holds a master of education degree in Planning and Social Policy Administration from Harvard University and a bachelor of science degree in Kinesiology from the University of Illinois, Urbana-Champaign. 

Janet Spector Bishop
Director of Communications
East Maine School District 63

Ms. Spector Bishop joined District 63 as Director of Communications in 2015. She has extensive experience in public and nonprofit communications, public relations, and marketing – and in conducting a wide range of internal and external surveys. Past positions include Communications Director of the Village of Glenview, Illinois; Senior Marketing Manager for Oakton Community College; and Director of Communications for the Illinois Chapter of the Juvenile Diabetes Research Foundation. Currently, Ms. Spector Bishop serves as an elected Trustee on her local public library board. She holds a masters degree in Public Affairs from the University of Minnesota, a masters degree in English from Northwestern University, and a bachelor’s degree in English from Washington University in St. Louis.