Quiz: How good is your customer service?

In the age of school choice, staff shortages, and political polarization, high-quality customer service is your best defense — and customers today have Amazon-level expectations. 

K12 Insight helps more than 500 school districts nationwide streamline communications, automate workflows, and make data-driven decisions with Let’s Talk, our customer service platform, generative AI-powered chatbot, and expert-led survey services. Our decade-plus of experience with K-12 school leaders has taught us some customer service best practices — we built this “how good is your customer service” quiz to help you understand where you’re succeeding and where you have opportunities for growth in your district’s customer service strategy.