Why trust matters in school districts
With so many educational options for the upcoming school year, customer service is vital for building trust, increasing parent satisfaction, and keeping families in K-12 public school districts.
The report found a direct correlation between family satisfaction and district-provided customer service: As satisfaction increases, so does trust; and as trust increases, so does the likelihood and frequency of positive recommendations.
Read the August 2022 report to learn:
- How customer service impacts parent satisfaction and trust
- What parents expect from school districts when receiving a response
- Recommendations for improving parent engagement and satisfaction