National Report on Customer Service in Schools

An opportunity — or obstacle — at every touchpoint 

When was the last time you considered the experience your school district offers from the perspective of families? 

K12 Insight’s Q1 2023 National Report on Customer Service in Schools found a staggering number of families don’t know where to go when they have a question. And that’s a problem. 

Download the report to learn: 

• How many families don’t know where to go when they have an inquiry, issue or service need
• How families perceive interactions their school or district
• The number of families who are open to automation when it comes to getting information

Download the report

K12 Insight’s National Report on Customer Service in Schools analyzed responses from more than 1,500 families across the United States who enroll their children in K-12 public schools. Read the report to learn how to improve parent satisfaction with every interaction.

Want to learn more? Watch the webinar recording, Why Your District’s Families Are Frustrated With Your Customer Service, to learn how customer service impacts perceptions of your district and what you can do to improve family satisfaction with every interaction.

Topics

20,000–50,000, Communications, Customer Service, Let's Talk Customer Service Platform, Over 50,000, Superindendent, Under 20,000