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Brent Mitchell on Meeting Parents’ Expectations
Brent Mitchell (Chief of Staff), Dr. Joseph Davis (Superintendent), and their team at Ferguson-Florissant School District use K12 Insight’s Let’s Talk to support their customer service goals and streamline communications. Ferguson-Florissant School District routes inquiries — including those directed to the superintendent’s office — through Let’s Talk’s unified, districtwide inbox to ensure questions are answered by the right person or department every time.
Hear Brent Mitchell’s thoughts on:
- How to meet and exceed customer service expectations
- How a two-way customer service tool with a districtwide unified inbox can streamline and automate communications workflows
- How to use customer service metrics to craft compelling reports for your school board