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National Report on the Impact of Parent Satisfaction on School Districts
K12 Insight’s report published in November 2022 examines the connection between parent satisfaction, communication quality, and the likelihood of a...
National Report on Parent-School Trust and Engagement
K12 Insight’s inaugural National Report on Parent-School Trust and Engagement analyzes the correlation between school customer service and parent e...
The Wise of the Machines: The promise of chatbot technology
As competition increases, it’s critical for school districts to prioritize customer service to better engage families and create opportunities for ...
Understanding and Acting on Community Opinions
Palo Alto Unified School District uses Let’s Talk to support communication engagement and make data-informed decisions.
15 Questions To Ask When You’re Auditing Your District’s SaaS Solutions
K-12 education has changed dramatically in recent years — fueling the digital transformation for school districts across the country and rendering ...
Professional Development Course Guide
Developed by seasoned K-12 education professionals and experts, K12 Insight's courses give frontline staff the tools and training to instill a cust...
Professional Development Overview
K12 Insight’s expert-led customer service workshops give frontline staff the tools and training to instill a customer-centric culture districtwide.
Let's Talk Overview
Let’s Talk — the only enterprise-wide customer service and intelligence platform purpose-built for education — helps school districts streamline in...
How Let's Talk Supports School Communicators
Let's Talk offers an all-in-one approach that helps school communications leaders deliver superior customer service districtwide by streamlining co...
Discover New Insights
Learn how your school district can deliver superior customer experiences, streamline communications, improve engagement, and more.
Webinar Replay 54:27How School IT Leaders Can Use CX/CI
Webinar ReplayPreventing Mental Health and Safety Crises
Webinar Replay 56:53The Future of School Communications
Webinar ReplayProviding Superior Customer Service During Enrollment
Webinar Replay 45:12Elevating Internal and External Communications Through Let's Talk
Webinar Replay 41:19Gathering Stakeholder Feedback Through Let's Talk