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Guide
National Report on the Impact of Parent Satisfaction on School Districts
K12 Insight’s report published in November 2022 examines the connection between parent satisfaction, communication quality, and the likelihood of a...
A father holding his backpack-wearing daughter's hand smiling at one another
Guide
National Report on Parent-School Trust and Engagement
K12 Insight’s inaugural National Report on Parent-School Trust and Engagement analyzes the correlation between school customer service and parent e...
Woman wearing glasses smiling at her laptop
Guide
The Wise of the Machines: The promise of chatbot technology
As competition increases, it’s critical for school districts to prioritize customer service to better engage families and create opportunities for ...
Success Story
Understanding and Acting on Community Opinions
Palo Alto Unified School District uses Let’s Talk to support communication engagement and make data-informed decisions.
Business woman standing and talking with business man
Guide
15 Questions To Ask When You’re Auditing Your District’s SaaS Solutions
K-12 education has changed dramatically in recent years — fueling the digital transformation for school districts across the country and rendering ...
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PDF
Professional Development Course Guide
Developed by seasoned K-12 education professionals and experts, K12 Insight's courses give frontline staff the tools and training to instill a cust...
PDF
Professional Development Overview
K12 Insight’s expert-led customer service workshops give frontline staff the tools and training to instill a customer-centric culture districtwide.
Female teacher shaking a young girl's hand as her parent drops her off at school
PDF
Let's Talk Overview
Let’s Talk — the only enterprise-wide customer experience and intelligence platform purpose-built for education — helps school districts streamli...
Two women with nametags looking down at a report together and smiling
PDF
How Let's Talk Supports School Communicators
Let's Talk offers an all-in-one approach that helps school communications leaders deliver superior customer experiences districtwide by streamlinin...

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Success Stories
Read case studies and feature stories to learn how school districts across the country have partnered with K12 Insight to build trust capital, improve family and community engagement, generate public support for key initiatives, and foster a positive school environment.
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