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National Report on Customer Service in Schools
As K-12 education continues to evolve, many school districts have overlooked and fallen out of pace with the needs of their communities — resulting...
Webinar Replay 00:25:56
Why Your District’s Families Are Frustrated With Your Customer Service
In this webinar, K12 Insight discusses the findings from the National Report on Customer Service in Schools. You’ll learn how customer service impa...
Q1 2023 National Report on Customer Service in Schools
K12 Insight’s National Report on Customer Service in Schools explores the reasons parents reach out to their school or district and their ability t...
Is your district prepared for Missouri's new community engagement law?
Missouri law is requiring you to provide community members with a way to communicate with your school board by July 1, 2023.
Why School Customer Service Matters
Customer service is the number one reason parents cite for exercising school choice. Find out how you rank compared to other like-sized school dist...
Webinar Replay 00:27:08
30-Minute Webinar Replay: Using NPS to Understand Your District's Families
In this webinar, co-hosted with the Association of California School Administrators (ACSA), K12 Insight shares findings from the National Report on...
Unlocking the Secrets NPS Tells You About Your District’s Families
In this webinar, K12 Insight discusses the findings from the National Report on the Impact of Parent Satisfaction on School Districts. You'll learn...
National Report on the Impact of Parent Satisfaction on School Districts
K12 Insight’s report published in November 2022 examines the connection between parent satisfaction, communication quality, and the likelihood of a...
National Report on Parent-School Trust and Engagement
K12 Insight’s inaugural National Report on Parent-School Trust and Engagement analyzes the correlation between school customer service and parent e...
Build an Engaging Social Media Strategy in Your School District
Social media has changed how people communicate — and how they expect a response online. This workbook will help you plan, create, implement, and e...
The Complete Guide for School Crisis Communications
Mental health concerns. Violence. Misinformation. These topics are difficult to navigate — but our team of experts has a guide to get you through i...
The Wise of the Machines: The promise of chatbot technology
As competition increases, it’s critical for school districts to prioritize customer service to better engage families and create opportunities for ...
Discover New Insights
Learn how your school district can deliver superior customer experiences, streamline communications, improve engagement, and more.
Webinar Replay 54:27How School IT Leaders Can Use CX/CI
Webinar ReplayPreventing Mental Health and Safety Crises
Webinar Replay 56:53The Future of School Communications
Webinar ReplayProviding Superior Customer Service During Enrollment
Webinar Replay 45:12Elevating Internal and External Communications Through Let's Talk
Webinar Replay 41:19Gathering Stakeholder Feedback Through Let's Talk