Resource Library
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Guide
Why Customer Service for Schools Matters
Customer service for K-12 schools is an intentional approach for facilitating communication listening, gathering feedback, and building relationshi...
Guide
The Wise of the Machines: The promise of chatbot technology
As competition increases, it’s critical for school districts to prioritize customer service to better engage families and create opportunities for ...
PDF
Why School Districts Are Migrating Away From Email
School districts are taking customer service out of the inbox and into the 21st century. Learn how Let's Talk can help your school district with i...
Success Story
Understanding and Acting on Community Opinions
Palo Alto Unified School District uses Let’s Talk to support communication engagement and make data-informed decisions.
Webinar Replay
Understanding Parent-School Trust and Engagement
In this webinar, hear findings from K12 Insight's National Report on Parent-School Trust and Engagement. You'll learn about the direct correlation ...
Guide
15 Questions To Ask When You’re Auditing Your District’s SaaS Solutions
K-12 education has changed dramatically in recent years — fueling the digital transformation for school districts across the country and rendering ...
Webinar Replay
54:27
How School IT Leaders Can Use CX/CI
The education landscape has changed and it’s likely your existing software solutions aren’t fully serving the needs of students, teachers, and fami...
Guide
Minimize Security Risks While Improving Customer Service
This white paper will will walk you through the five drivers of superior customer service in K-12 education and how these drivers impact school IT ...
Guide
How to plan for a stronger, more connected school year
The back-to-school season sets the tone for a new school year. To help you jumpstart the new year, explore our guide that includes valuable tips fo...
PDF
Knowledge Base Overview
Let’s Talk Knowledge Base helps district stakeholders quickly find answers to their
questions with a suite of self-service tools — deflecting tic...
PDF
Let's Talk Overview
Let’s Talk — the only enterprise-wide customer service and intelligence platform purpose-built for education — helps school districts streamline in...
PDF
Solutions Overview
K12 Insight partners with school districts to provide better experiences, engagement, and education using a powerful customer service platform and ...
Discover New Insights
Learn how your school district can deliver superior customer experiences, streamline communications, improve engagement, and more.
Webinar Replay
54:27
How School IT Leaders Can Use CX/CI
Webinar Replay
Preventing Mental Health and Safety Crises
Webinar Replay
56:53
The Future of School Communications
Webinar Replay
Providing Superior Customer Service During Enrollment
Webinar Replay
45:12
Elevating Internal and External Communications Through Let's Talk
Webinar Replay
41:19
Gathering Stakeholder Feedback Through Let's Talk