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Why Customer Service for Schools Matters
Customer service for K-12 schools is an intentional approach for facilitating communication listening, gathering feedback, and building relationshi...
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The Wise of the Machines: The promise of chatbot technology
As competition increases, it’s critical for school districts to prioritize customer service to better engage families and create opportunities for ...
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Why School Districts Are Migrating Away From Email
School districts are taking customer service out of the inbox and into the 21st century. Learn how Let's Talk can help your school district with i...
Success Story
Understanding and Acting on Community Opinions
Palo Alto Unified School District uses Let’s Talk to support communication engagement and make data-informed decisions.
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Webinar Replay
Understanding Parent-School Trust and Engagement
In this webinar, hear findings from K12 Insight's National Report on Parent-School Trust and Engagement. You'll learn about the direct correlation ...
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15 Questions To Ask When You’re Auditing Your District’s SaaS Solutions
K-12 education has changed dramatically in recent years — fueling the digital transformation for school districts across the country and rendering ...
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Webinar Replay 54:27
How School IT Leaders Can Use CX/CI
The education landscape has changed and it’s likely your existing software solutions aren’t fully serving the needs of students, teachers, and fami...
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Minimize Security Risks While Improving Customer Service
This white paper will will walk you through the five drivers of superior customer service in K-12 education and how these drivers impact school IT ...
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How to plan for a stronger, more connected school year
The back-to-school season sets the tone for a new school year. To help you jumpstart the new year, explore our guide that includes valuable tips fo...
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Knowledge Base Overview
Let’s Talk Knowledge Base helps district stakeholders quickly find answers to their questions with a suite of self-service tools — deflecting tic...
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Let's Talk Overview
Let’s Talk — the only enterprise-wide customer service and intelligence platform purpose-built for education — helps school districts streamline in...
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Solutions Overview
K12 Insight partners with school districts to provide better experiences, engagement, and education using a powerful customer service platform and ...

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Success Stories
Read case studies and feature stories to learn how school districts across the country have partnered with K12 Insight to build trust capital, improve family and community engagement, generate public support for key initiatives, and foster a positive school environment.
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