Resource Library
57 results
Guide
National Report on Customer Service in Schools Q4 2023: Insights
Explore the connection between school climate and customer service — and get data-driven strategies for measuring and monitoring school climate in ...
Guide
Q3 2023 National Report on Customer Service in Schools
As K-12 education continues to evolve, many school districts have overlooked and fallen out of pace with the needs of their communities — resulting...
Guide
Q1 2023 National Report on Customer Service in Schools
K12 Insight’s National Report on Customer Service in Schools explores the reasons parents reach out to their school or district and their ability t...
Guide
Is your district prepared for Missouri's new community engagement law?
Missouri law is requiring you to provide community members with a way to communicate with your school board by July 1, 2023.
Success Story
Corpus Christi ISD Empowers Frontline Staff Through Customer Service Training
Corpus Christi ISD builds trust and drives enrollment by training staff to deliver standout customer service districtwide.
Guide
Benchmarking Employee Engagement in 2021-2022: Insights
K12 Insight’s 2021-2022 Benchmark Report on Employee Engagement provides valuable insights about the day-to-day work environment of administrators,...
Guide
Benchmarking School Quality: Highlights from 2021-2022
K12 Insight’s 2021-2022 Benchmark Report on School Quality offers valuable insights about the perceptions of parents, staff, and students when it c...
Webinar Replay
Unlocking the Secrets NPS Tells You About Your District’s Families
In this webinar, K12 Insight discusses the findings from the National Report on the Impact of Parent Satisfaction on School Districts. You'll learn...
Guide
National report on Parent Satisfaction's impact on districts.
K12 Insight’s report published in November 2022 examines the connection between parent satisfaction, communication quality, and the likelihood of a...
Success Story
Fort Wayne Community Schools Strengthens Community Through AI-Powered Customer Service
Indiana is one of the most competitive education markets in the nation, creating an environment where districts are under constant pressure to sati...
Guide
National Report on Parent-School Trust and Engagement
K12 Insight’s inaugural National Report on Parent-School Trust and Engagement analyzes the correlation between school customer service and parent e...