Customer Service for K-12
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Customer Service Solutions

Let’s TalkA cloud-based platform helping school districts deliver superior customer service

Professional DevelopmentExpert-led, interactive virtual and in-person customer service courses for K-12 staff

Managed ResearchK-12 research services led by expert education researchers

Engage SurveysA DIY, cloud-based survey solution built for K-12 school districts
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SuperintendentsProvide superior customer service in your district.

CommunicationsSimplify and streamline inbound communications and prevent crises.

Information Technology (I.T.)Minimize security risks, automate ticketing workflows, and improve service.
Resources
BlogPerspectives from school district leaders and K12 Insighters

ReportsInsights and trends you can use to inform your customer service strategies

GuidesInsights and trends you can use to inform your customer service strategies

Webinars & EventsOpportunities to learn how to deliver superior service in your district

Customer StoriesCase studies and feature stories about our partner school districts
Featured Resources

National Report on Customer Service in SchoolsExplore the connection between school climate and customer service — and get data-driven strategies for measuring and monitoring school climate in your district.

Unlocking the Secrets NPS Tells You About Your District’s FamiliesLearn how your district can use Net Promoter Score (NPS) to better understand your families and how they talk about your district.
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Ready to see how we can help you streamline inbound communications, identify problems before they become crises, and make data-driven decisions in your school district? Let's chat.

Start delivering superior customer service in your school district

K12 Insight — a leading innovator of customer intelligence solutions for schools — helps you improve customer service and stakeholder engagement using a powerful customer experience platform and chatbot, research, and professional development.

Let's Talk created a platform for us to gather information and provide timely and consistent feedback to our stakeholders.

Dr. Scott A. Menzel

Superintendent Scottsdale Unified School District (Arizona)

Let's Talk Assistant is an innovative tool that helps us better reach the diverse communities we serve which is a core priority of ours.

Angélica Infante-Green

Rhode Island Education Commissioner Providence Public Schools (Rhode Island)

Before Let’s Talk, email was a black hole. Now every dialog is auto-routed to the correct department - improving efficiency and service.

Derek Moore

Chief Technology Officer Palo Alto Unified School District (California)